Cupidstar Posted July 15, 2021 Share Posted July 15, 2021 1 hour ago, Cupidstar said: This won't be fixed until tomorrow... 20 minutes ago, Hime said: There will be an unscheduled maintenance to address this issue but the earliest we can bring the server down is tomorrow morning. It's sad to be right in this aspect 😞 -------------------------------------------------------------------------------------------------------- 21 minutes ago, ThunderDex said: PST or CEST? I will assume it is the Ashburn, Virginia time, since that's the location of the NA server. This server is on UTC -4:00. However, their offices are on UTC -5 and on UTC -7. Since all maintenances are done at 11am UTC (4am PDT), I will assume it will be done at that time. And assume it will be a 2-3 hour maintenance. Link to comment Share on other sites More sharing options...
ScarletRaven Posted July 15, 2021 Share Posted July 15, 2021 Would you be able to use it? I thot that was a once a day event. Link to comment Share on other sites More sharing options...
Sommersault Posted July 15, 2021 Share Posted July 15, 2021 Get ready boys and girls for your 10 honing oils. Link to comment Share on other sites More sharing options...
Cupidstar Posted July 15, 2021 Share Posted July 15, 2021 (edited) 56 minutes ago, Hime said: While we can't give you the time lost, we will have a free bundle tomorrow after the maintenance for affected players. Will this bundle contain all the event drops and currency we couldn't get because we couldn't login into the game? And will it have the login rewards as well? And what about the dailies? Will we get the drops as if we did the daily challenge for the day? Edited July 15, 2021 by Cupidstar Link to comment Share on other sites More sharing options...
Dark Penta Posted July 15, 2021 Share Posted July 15, 2021 (edited) 7 hours ago, Mythen said: i can login fine using my other characters, only with my main character i can't login and also get the SystemErr... My main Character is an Astromancer, my other characters are also Astromancer, Destroyer, Warlock etc. (with these it works fine, even with mal lower level Astromancer, just my main is not working.) ^Same Issue... I can Play with my new Warlock-alt NA - Yura Main> Dark Penta <Moonlitsoul stage 3 in inventory Edited July 15, 2021 by Dark Penta 1 Link to comment Share on other sites More sharing options...
Gundabag Posted July 15, 2021 Share Posted July 15, 2021 8 hours ago, Raiden12 said: several ppl say it´s because of the Event Soul. When someone has it in there Inventory, they can´t log in. I have this Soul in my inventory me too Link to comment Share on other sites More sharing options...
Mewling Posted July 15, 2021 Share Posted July 15, 2021 I am on NA Yura, and I can log into my alts -EXCEPT my main that was fishing last night in Moon Refuge. I am not sure what is the issue, but every time I try to log into her I get kicked with an error code 300. PLEASE help! Link to comment Share on other sites More sharing options...
Scarlet Shadow Posted July 15, 2021 Author Share Posted July 15, 2021 Mewling read my thread, and you'll understand as to why I made this to begin with. 1 Link to comment Share on other sites More sharing options...
Shîro Posted July 15, 2021 Share Posted July 15, 2021 3 hours ago, Hime said: Hello all, There will be an unscheduled maintenance to address this issue but the earliest we can bring the server down is tomorrow morning. We're still finalizing the schedule along with all the other moving parts to needed to address this. We understand many of you have not been able to play today and we apologize for that. While we can't give you the time lost, we will have a free bundle tomorrow after the maintenance for affected players. Thanks again for bearing with us. CEST right? It's already morning here so FIX the issue. You are not really going to tell us, that NCSOFT can't fix an issue and are going to keep many people logged off for over 24 hours right? it has been 19 hours since start of maintenance, people pay for premium membership and so on. Taking day off to enjoy new 3rd WL class was my second mistake ever done, first mistake was that I even had any trust in NCSOFT and started playing this game, I must say that customer service is starting to get worse than gameforge and it takes a lot to be worse.. Link to comment Share on other sites More sharing options...
CarbonFanatic Posted July 15, 2021 Share Posted July 15, 2021 Server: Yura Character : CarbonFanatic Ncwest Head office is in the USA, so i assume "tomorrow morning" is PST time like most of their stuff. 7 minutes ago, Shîro said: CEST right? It's already morning here so FIX the issue. You are not really going to tell us, that NCSOFT can't fix an issue and are going to keep many people logged off for over 24 hours right? it has been 19 hours since start of maintenance, people pay for premium membership and so on. Taking day off to enjoy new 3rd WL class was my second mistake ever done, first mistake was that I even had any trust in NCSOFT and started playing this game, I must say that customer service is starting to get worse than gameforge and it takes a lot to be worse.. Link to comment Share on other sites More sharing options...
Shîro Posted July 15, 2021 Share Posted July 15, 2021 3 minutes ago, CarbonFanatic said: Server: Yura Character : CarbonFanatic Ncwest Head office is in the USA, so i assume "tomorrow morning" is PST time like most of their stuff. Imagine you go to work to do regular maintenance, you finish and there is an issue and you be like "nah fq it, I will fix it tomorrow morning". This is honestly worse than when WoW had 1 week lags after expansion release. I do not understand why they at least didn't fix the issue for people that wrote their chars here on forum, I understand that to apply fix globally under emergency maintenance may take up to morning, but some dedicated staff could have at least delete the single item from inventory for rest of people who can't log in and left a post here. But nop, let's just leave some EU people loged of for 24 hours then run another 5 hours maintenance, that is how NCSoft deals with issue and customers. Link to comment Share on other sites More sharing options...
itsoktobemediocre Posted July 15, 2021 Share Posted July 15, 2021 What are all these grown ups complaining about one day? yeah they made a mistake, but damn you guys are overreacting to this. calm down and chill for a night. Link to comment Share on other sites More sharing options...
youzzzzzzzzzzzzzzzzzzzzzzz Posted July 15, 2021 Share Posted July 15, 2021 4 minutes ago, pftttt said: What are all these grown ups complaining about one day? yeah they made a mistake, but damn you guys are overreacting to this. calm down and chill for a night. Everyone has the right to complain if they are upset. 1 Link to comment Share on other sites More sharing options...
Shîro Posted July 15, 2021 Share Posted July 15, 2021 13 minutes ago, pftttt said: What are all these grown ups complaining about one day? yeah they made a mistake, but damn you guys are overreacting to this. calm down and chill for a night. Overreacting ? I work for quality assurance, in case of warranty I am oblige to finish the analysis in 30 days by norms/laws. Yet customer always push me to finish it in 1-2 days, even if the analysis includes results form external laboratory, they would not listen but keep pushing. So I don't see how is this different compare to my daily work with other big companies.. Keep in mind, that they know the issue since, becuase people told them right away, but yea they ignored it, then made "investigation", I would understand 24 hours shutdown in case that server HW would be damaged, in cause of database error because of 1 single item? Unacceptable. 1 Link to comment Share on other sites More sharing options...
suratsiz Posted July 15, 2021 Share Posted July 15, 2021 If you are giving money or time to this game, you will complain, it is natural because we are buying services, right? give it up someone is not doing their job right 1 Link to comment Share on other sites More sharing options...
Kalionz Posted July 15, 2021 Share Posted July 15, 2021 I was so hyped for this update now I can't even use my warlock main because of this nonsense upgraded moonlit soul bug 😒 Link to comment Share on other sites More sharing options...
Shîro Posted July 15, 2021 Share Posted July 15, 2021 That feeling when, You go to Lunch and game closes for Maintenance You came from Lunch and game still closed for Maintenance It's 11 PM and you can't log in due to bug You go sleep, wake up at 6 am, still can't log in due to bug You read post from Hime, oh it will be fixed in the morning You realize that their morning is your afternoon... *several hours from now* You'll go for Lunch, game closed for god know how long emergency maintenance 2 Link to comment Share on other sites More sharing options...
Sayahell Posted July 15, 2021 Share Posted July 15, 2021 @Hime i hope for good compensation ! and no joke compensation like 10 honingoils or mats ! ppl loose daylie board aktion / daylies raid ID something else !° 1 Link to comment Share on other sites More sharing options...
akaSlaya Posted July 15, 2021 Share Posted July 15, 2021 @HimeI can't login to my WL main (akaSlaya) but I can login to my alts, the message is server authentication faliure 300 Link to comment Share on other sites More sharing options...
Mewling Posted July 15, 2021 Share Posted July 15, 2021 12 hours ago, Hime said: Which character class is your main? Was it the last character you logged on with? My main is my Astro-girl and yes, she was the one I was on when I logged off last night. I went to Moon Refuge and cleaned storage after I did dungeons and fished. Why is this issue only on that character, even though all my other characters I can log in. I tried on all of my alts and no error 300 code. After I just buy more nccoins for this event! Link to comment Share on other sites More sharing options...
NCSOFT Hime Posted July 15, 2021 NCSOFT Share Posted July 15, 2021 Hello all, The maintenance has been scheduled for 2:30 a.m. (11:30 a.m. CEST) and will last approximately 2 hours. The schedule may change and we'll update you if it does. There will be a bundle in the Hongmoon Store for the additional downtime. There will be another bundle for affected players available later today. Thank you! 2 Link to comment Share on other sites More sharing options...
glamgoddesss Posted July 15, 2021 Share Posted July 15, 2021 I am also facing same 300 server authentication error when ever I trying to start with my main character Link to comment Share on other sites More sharing options...
G0DofPAIN Posted July 15, 2021 Share Posted July 15, 2021 (edited) thank you for the reply and for fixing this. i have also the same problem should i send a ticket to support or its sure that i will also take the bundle? i mean do you know all the affected players? server : EUROPE name : Kichi Miyazawa Edited July 15, 2021 by G0DofPAIN to correct and put my charakter Link to comment Share on other sites More sharing options...
iLindsay Posted July 15, 2021 Share Posted July 15, 2021 (edited) same issue here, thank you for fixing! Edited July 15, 2021 by iLindsay Link to comment Share on other sites More sharing options...
Shîro Posted July 15, 2021 Share Posted July 15, 2021 21 minutes ago, Hime said: Hello all, The maintenance has been scheduled for 2:30 a.m. (11:30 a.m. CEST) and will last approximately 2 hours. The schedule may change and we'll update you if it does. There will be a bundle in the Hongmoon Store for the additional downtime. There will be another bundle for affected players available later today. Thank you! Regardless the issue @Hime Good Morning 🙂 Link to comment Share on other sites More sharing options...
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