Technical support does not work.

[RainDew]

Guys, what's wrong with the site? I cannot contact those support. When I click on "Submit a Ticket", it simply transfers me to the account page https://account.ncsoft.com/settings/index.

 

And when you try to contact via the chat on the site with the orange "Help 'button, the screenshot is not loaded, an error appears. Without the screenshot, there is also an error" There was an error processing your request. Please try again later. BNS " And how to get technical support? Is there at least an address that I would write to the mail about my problem? I have not found any addresses on the site.

[Luumi]

Greetings RainDew,

 

you can contact the Customer Support via email: support@bladeandsoul.com should this problem persist.

 

Luumi

Team Blade & Soul

[RainDew]

1 hour ago, Luumi said:

Приветствую RainDew,

 

вы можете связаться со службой поддержки по электронной почте: support@bladeandsoul.com, если проблема не исчезнет.

 

Луми

Команда Blade & Soul

thank you so much🙂