Raid cd system bugged due to a dc

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So, 4 days ago, I was doing Temple of Eluvium and got a dc while in it. By the time that I was able to reconnect, the raid had already been cleared, I was on cd for that raid and could not get the items from the quest, especially the remnant from it. Sooo my new player progression, with the call to arms boxes, is frozen since the cd bug :D. My ticket is sitting for 3 days already, on the support system, without a single reply :)))))))))))) what an amazing experience so far.

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