No mouse control

[Myasaki]

Hi 

 

I'm posting this subject here and we still don't have any answer from the support 

A good friend of mine literaly lose the controls of her camera 

She can still use the attack of her mouse but she can't scroll or turn her camera 

 

Does anyone know how to fix that ??? 

We already tried : 

-Teleporting

-switching modes (B&S), simple, classic

-Fixing the game with the launcher 

-Re-installing the game

-Updated all drivers 

 

We made a little video of the bug 

 

https://www.mediafire.com/file/fq4axtxyfdat3oj/Client.exe_2020.02.10_-_15.44.07.01.mp4/file
 

Please help us ! My friends is desesperated ... 

[Grimoir]

Does your friend have a mouse where the driver / software with it allows to reassign the buttons?

It might be that in that software the button functions got chnaged like for example:

 

 

[Myasaki]

Hi 

 

Problem found, 

The launcher was corrupted

We Re-install the full game + launcher bug solved 

[Myasaki]

Hey guys ! 

 

Do you wana know what ? it's been a bit less than a week and the bug occurs again ! 

Isn't there a way to just avoid or delette this bug ??? 

 

I don't have a great connection i don't want to unsistal and re instal blade and soul everytime !!!

Edited February 18, 2020 by Myasaki

[Hyunkel]

Hi Myasaki,

 

Did you update Support on the situation ? I would advice doing so as the fact a clean reinstall fixed it only for it to come back might give them a new perspective on the issue.

[Myasaki]

Yea i send them an update but i still have no answers

[Myasaki]

Little update, i send a DxDiag and antother file idk what it is ... 

hoping the support will help me this is a serious problem ^^"