Can't re download the client

[Proserpine]

When it starts to patch, I get hit with this error message. I'm assuming it means that I have

my virus protection on, but when I turn it off, I still get the message. What should I do?

https://imgur.com/a/a8uFtIC

[Amraith]

Hello Proserpine,

 

Please contact Customer Support and they will be able to help you. You can submit a ticket to Customer Support here: https://support.bladeandsoul.com

 

Regards,

 

Amraith