Pin numbers wont show at login

[yunsii]

Hi

I cant acces my game because my Pin code numbers won't show. it's just a blank box more or less. Anyone had this issue before?

[Hyunkel]

Hi yunsii,

 

You can contact our Support team at the link below concerning this issue:

 

https://support.bladeandsoul.com/

 

Maybe you tried already, but repairing the client sometimes solves that kind of issues.

[yunsii]

Hi!

 

Ive tried Reparing it, but it only show this a message saying "the feature you are trying to use is on a network resource that is unavailable"

 

I have no idea why that comes up. 

 

Tho i just lowered my internet speed from 500/500 to 250/250 last night.  about the same time this happend. 

 

can it be a Ip problem? I have been in contact with the support, ive done everything they wanted me to do, run the hijack software, along with my dxdiag, changed to an open google DNS, cleared all my DNS cache etc etc. the problem still remains. 

 

Ive also tried: booting the game in 32Bit, re-intalling the launcher, re-installed the game (3 times) but nothing fixes the issue.

 

-Yunsii

[Viblo]

I had that issue when I accidentally installed one font mod each in different folders, specifically these:

• C:\Program Files (x86)\NCSOFT\BNS\contents\Local\NCWEST\ENGLISH\CookedPC\mod
• C:\Program Files (x86)\NCSOFT\BNS\contents\Local\NCWEST\ENGLISH\CookedPC_Mod

If you haven't played around with that, then I guess continue troubleshoot with support. Also, quick sidenote, this doesn't violate Code of Conduct considering the available fonts are from your own development team and can be used for improved visibility in light of the decreased clarity of the western game font. It does not in any way affect the integrity of the game experience. Regards, user with warning points.

[yunsii]

YES!

 

I did try to install JP font last night, i just found it in a folder before trying to download the client again. i removed it and proceeded to install the client now.

 

I very glad that you typed that, and hopefully that will solve it. i wont be using any mod or BnSbuddy in the future tho :P

 

i will get back here as soon as i installed the game for the forth time :P

 

EDIT: PROBLEM SOLVED!  It was a JP font mod. and now i feel like an idiot :D

 

-Yunsii

Edited November 18, 2019 by yunsii
Problem solved