Launcher crashing at startup

[D3DLoK]

A few days ago, everything was fine but suddenly the next day the launcher kept crashing immediately after starting up. I am not even getting to the screen to enter credentials. I have already reinstalled the launcher even reinstalled windows but still to no avail. Does any one know how to fix this?

[ryuuta]

i'm having this problem too since yesterday till now. couldnt login to play until now.. it was fine the day before. all my other mmo was fine to login . only your bns always..

i'm from malaysia running on fibre line UNIFI isp.

[Hyunkel]

Hi everyone,

 

We definitely recommend reaching out to Support to troubleshoot issues like these:

 

https://support.bladeandsoul.com/hc/en