LVL 60 Archer Free 7 Day Premium not received

[Nazam]

Do i have to be on my archer to get the premium or can i be on any of my characters because ive been waiting all day and i still didnt get my reward for my level 60 archer yet and its been level 60 for about 5 days now

 

[Ezzora]

So is there any info on how long it will take before you get premium?

I got my archer to 60 on the 5th, and have yet to receive my premium. It's Sunday now and nothing has shown up.
Is there some kind of hidden secret code or trick that I missed?

 

[PhoenixMitra]

Greetings Ezzora,

 

If you have not received your level up rewards, please submit a ticket to our Support team via the Support tab above.

 

Thank you!

[Cor]

1 hour ago, Ezzora said:

So is there any info on how long it will take before you get premium?

I got my archer to 60 on the 5th, and have yet to receive my premium. It's Sunday now and nothing has shown up.
Is there some kind of hidden secret code or trick that I missed?

 

Did you also do the story to the required stage? Just getting lvl 60 won't give you premium.

[LoliDolly]

do you still get this if you used a level 60 voucher? Im just curious cause i used one for my archer on day one. If not, not a big deal lol i just been working a lot more lately so i havent had a whole lot of time to play the leveling up game.