Error trying to buy NCsoft Coins!

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I am getting this message when i try to buy NCsoft coins: Transaction refused as requested amount exceeds the amount authorized by the issuer bank. Please use a different credit card or contact your bank.
now ive been trying to get the 1600 coins for 20 Euro and when i check my bank account theres 50 euro there, so i don't get this?? and when i try to use Paypal i just get: Error - oops something went wrong, please try again later. no weird code underneath it,just a text.... 

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Greetings Sprinkles3098,


Please get in touch with our Support team, so they can take a closer look. You can reach them via the Support tab above.


Thank you!

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