Free Bundles Available in the Hongmoon Store

[Cyan]

With the issue with the Weekly Challenge resetting a day early, we’re adding a Weekly Renewal Pack that can be collected weekly from the Hongmoon Store for 0 Hongmoon Coin. As it has been a few weeks that this issue has been ongoing, you can collect Pack 1, Pack 2, and Pack 3 now until July 17 maintenance.

Each pack includes:

• Excellent Hongmoon XP Charm x2
• Orb of Ascension
• Fortune Fish x6
• Premium Membership (2-day)

 

The Premium Membership will activate immediately once the pack is claimed.

The Weekly Challenge resetting on Tuesdays remains a known issue, and a Weekly Renewal Pack will be available each week until the issue is resolved. Please try to complete your Weekly Challenge before 2 p.m. PDT (23:00 CEST) on Tuesdays.

Thank you for your patience on this issue!

[PinkBeaver]

I was asked to make a comment due to my experience with this issue:

I did not have an issue with this glitch until July 16th at 11PM (MDT) and, realizing I had not received credit for the weekly challenge, I submitted a ticket.  I received a reply approximately an hour later (after going to bed), that the glitch was a known issue and that rewards could be collected for 0 Hongmoon coins until maintenance on July 17th (~ 4 hours later).  Learned of the reply the next morning after maintenance, and of course was unable to take advantage of the rewards offered.  I requested that I be allowed to collect the rewards as I had (essentially) no time to collect them, but BnS' reply was "sorry, too late".  I would request that as the rewards could only be collected once per account, that NCSoft should extend the availability of the rewards at least a week until the following maintenance so those of us that were "too late" could also collect the rewards we deserve.  

 

Definitely a poor customer service experience!

[Ryunosuke Takahashi]

On 7/11/2019 at 1:22 PM, Cyan said:

With the issue with the Weekly Challenge resetting a day early, we’re adding a Weekly Renewal Pack that can be collected weekly from the Hongmoon Store for 0 Hongmoon Coin. As it has been a few weeks that this issue has been ongoing, you can collect Pack 1, Pack 2, and Pack 3 now until July 17 maintenance.

Each pack includes:

• Excellent Hongmoon XP Charm x2
• Orb of Ascension
• Fortune Fish x6
• Premium Membership (2-day)

 

The Premium Membership will activate immediately once the pack is claimed.

The Weekly Challenge resetting on Tuesdays remains a known issue, and a Weekly Renewal Pack will be available each week until the issue is resolved. Please try to complete your Weekly Challenge before 2 p.m. PDT (23:00 CEST) on Tuesdays.

Thank you for your patience on this issue!

Just to inform you, weeklies are bugged currently, unable to claim chest for 3 and 5 challenges.

[Hime]

21 minutes ago, Kitsune Takahashi said:

Just to inform you, weeklies are bugged currently, unable to claim chest for 3 and 5 challenges.

Thank you, Kitsune Takahashi. It's a known issue again and the team is looking into it.

[Astarae]

Would have been nice to have known about the rewards before they were removed from the market.  

 

Why not put them back in so people who missed those rewards can pick them up?

 

[GoogleMe]

Why did weekly compensation stop it still not fixed