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Miayu

Tower of infinity: new scores won't save.

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Miayu   
Posted (edited)

I had this bug already last week, and it seems to still be here this week as well. On some of my alts, I cleared tower of infinity for the first times this season. Yet no matter which floor I will clear, for some the score will be stuck at floor 41. On my gunner I cleared floor 83 I believe, and the score that is saved is floor 67 and cannot be improved. For my BD, i cleared floor 67, yet the score saved for the rankings claims floor 25 with the time of 6000 minutes... Could this be fixed asap, as the season end is near?

 

Server is Jinsoyun btw.

Edited by Miayu

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Grimoir   

Not sure if its actually a bug but i do know sometimes for whatever reason the ranging takes a while to be refreshed. you will not see it immediately after you rank up.

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Miayu   
5 hours ago, Grimoir said:

Not sure if its actually a bug but i do know sometimes for whatever reason the ranging takes a while to be refreshed. you will not see it immediately after you rank up.

That's not the case here, as last week I tried to improve my kfm ranking that was already false, showing lower than the floor I just cleared. It stayed at floor 47 no matter what, even when I finish the ToI runs at much higher floors and get the stage 6 rewards (floor 66+). I didn't get any weekly reward, cos after the maintenance the floor saved was still at floor 47 which isn't even top 1500. And this week the floor saved still always remains at 47 even if I clear much higher floors.

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Greetings everyone,

 

We appreciate the reports and have forwarded this information to the appropriate team members for a closer look.

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CooleSau   
Posted (edited)

Actually battle record seems to be always saved. F11 -> My Ranking shows my best time. But it is not transfered into the rating.

-> wrong

 

My ranking just got overwritten with a time I never did(?). At least it is not my old record I achieved before today and not my new record.

 

The correct time appears at "End Challenge" -> Challenge Result -> Battle time -> Best record

 

TOI season will end tomorrow.

 

1) Would you run a script that refreshes rankings based on "Best record" before season reward calculation?

2) If this is not achievable in time, pls inform support members so we get an easy way to get our rewards.

Edited by CooleSau

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Miayu   
4 hours ago, CooleSau said:

Actually battle record seems to be always saved. F11 -> My Ranking shows my best time. But it is not transfered into the rating.

-> wrong

 

My ranking just got overwritten with a time I never did(?). At least it is not my old record I achieved before today and not my new record.

 

The correct time appears at "End Challenge" -> Challenge Result -> Battle time -> Best record

 

TOI season will end tomorrow.

 

1) Would you run a script that refreshes rankings based on "Best record" before season reward calculation?

2) If this is not achievable in time, pls inform support members so we get an easy way to get our rewards.

I cropped a screenshot of my BD having cleared ToI floor 63, it shows floor 67 as best record in the ToI reward window, yet ranking is wrong for me even in the f11 my ranking, showing floor 25 with clear time of 6000 minutes (lol). Starting floor in ToI was 44 btw so somehow the best ranking is saved yea but not transferred into the rating like you said.

My BD false ranking

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oblo   

Two out of five characters of mine can't get weekly rewards second week in a row because of this:

 

7sXzY77.jpg

 

Please fix, thanks!

 

 

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Hi all,

 

Thank you for your patience while we were investigating this issue. We can now confirm that the scores are properly saved in the backend of the game and that this seems to be just a display problem. The scores you see in the game are not updated properly, but you will be rewarded based on your actual score for Tower of Infinity after the maintenance has been completed today. We are currently working with the developers to fix this display issue, therefore, we can not give you an estimate of when this will be resolved yet.

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oblo   

Well that didn't happen...

 

My WL got NO season rewards and NO weekly rewards, so it surely wasn't based on his improved and not saved score.

My KFM actually did get season rewards, but not the weekly ones.

 

My other chars don't have any problem with TOI.

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Greetings everybody,

 

Please be so kind and contact our Support team if you are affected by this, so we have a chance to take a closer look, yet again. If you have already submitted a ticket, we ask for your patience while we are working on this.

 

Thank you!

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oblo   
Posted (edited)

K made a ticket, hope there's a fix soon.

Edited by oblo

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