Senzamore Posted March 20, 2019 Share Posted March 20, 2019 I've registered before the big update for the lv 60 voucher but I've no code to apply in the apply a code section. Why? Link to comment Share on other sites More sharing options...
NCSOFT PhoenixMitra Posted March 20, 2019 NCSOFT Share Posted March 20, 2019 Greetings Senzamore, We are sorry to hear this. Please feel free to open a ticket so our Support team can take a look at your account. Please note that the reply time may be a little longer right now and make sure you check your spam folder periodically for any replies from the Support team that may get sorted there. Link to comment Share on other sites More sharing options...
TulipaNegra Posted March 20, 2019 Share Posted March 20, 2019 So I learned of the event to make a voucher of 60 now that it's over. Can you return to the game? Link to comment Share on other sites More sharing options...
Wizardelino Posted March 20, 2019 Share Posted March 20, 2019 PhoenixMitra i opened a ticket and have 3 days . How can this happend? Link to comment Share on other sites More sharing options...
NCSOFT PhoenixMitra Posted March 20, 2019 NCSOFT Share Posted March 20, 2019 Greetings Wizardelino, As mentioned, the Support reply times are higher than normal at the moment. We understand the frustration this may cause. It's best to resist the temptation to bump your ticket as this actually puts it to the back of the queue. Link to comment Share on other sites More sharing options...
veta3 Posted March 21, 2019 Share Posted March 21, 2019 I had the same problem.. Link to comment Share on other sites More sharing options...
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