Support Ticket Response Time

[Renquiem]

The title is pretty self-explanatory. How long on average does it take for a ticket to get addressed?

[Sendir]

around 24 hours, not less but more then 24 hours so u are lucky to get to trade 1 message a day

[Renquiem]

It's definitely been more than 24 hours, let alone a couple days now. What should I do?

[Grimoir]

You need to wait. A new patch just hit and they have an influx of tickets like with every big content update. The only thing you cxxan do is:

 

- wait

- do not respond multiple times to the same ticket

 

you arent the only person with issues, and submitting tickets.

[PhoenixMitra]

Greetings everybody,

 

We are very sorry if you are encountering long response times for your tickets. The support team is doing the best they can, addressing tickets as they come in. Please refrain from bumping your ticket, as that will only put you back to the end of the queue.

 

We apologize for any frustration this may cause.

[Renquiem]

I did respond to my ticket since I forgot to leave a screenshot within the initial post. I guess that's that can be a leading factor as well. Welp, take the time you need.

Edited March 17, 2019 by Renquiem

[Yaramy]

Yes, I'm having this same issue as well.