Craz Posted February 7, 2019 Share Posted February 7, 2019 Gonna keep this simple and short. It's been probably over a year since I've played this game. I spent even 20 dollars for cosmetics. I'm trying to reenter the game and i forget my PIN number. It happens to everyone so there isn't much to complain. However, when i go to the support to submit a ticket... It brings me back to my settings page for my account? I didn't ask to be brought back to my settings.. I want to submit a ticket to reset my PIN. From reading about BnS customer support, apparently it's a joke and has been a joke for awhile. I heard people are quitting and i could see why. How u expect us to change our PIN...when some people don't remember their PIN number... Instead how about sending an email with a PIN reset so users can reset their PIN. Where is the "Support"? I guess I'ma have to go through 1 Million combinations of 6 digit pins before i figure out what my original pin was in order to change it to a normal pin i use. NCSOFT...get your stuff together and actually care for support. Fix the site or something. Idk if it's only me and I'm bitching or whatever but cmon... Link to comment Share on other sites More sharing options...
i wanna die Posted February 7, 2019 Share Posted February 7, 2019 Yes ncsoft support has been unavailable for quite a while now for me too Link to comment Share on other sites More sharing options...
Craz Posted February 7, 2019 Author Share Posted February 7, 2019 Why? Wtf... Some people need help considering they can't even access their game to have fun.. Link to comment Share on other sites More sharing options...
MCWang Posted February 7, 2019 Share Posted February 7, 2019 On 11/29/2018 at 7:32 AM, Onirique said: Greetings! If you cannot send a ticket via the website, please email your inquiry to support@bladeandsoul.com. Thank you. Link to comment Share on other sites More sharing options...
Craz Posted February 7, 2019 Author Share Posted February 7, 2019 Appreciate it. Thanks. I'll give it a try Link to comment Share on other sites More sharing options...
Gman Posted February 7, 2019 Share Posted February 7, 2019 I had sort of the same issues. It turned out to be my add/pop-up blocker. I added the bns site to the whitelist..and problem solved Link to comment Share on other sites More sharing options...
NCSOFT Aurinya Posted February 7, 2019 NCSOFT Share Posted February 7, 2019 Greetings! If the website is not loading properly for you or redirecting you to your account page, please try clearing your cache (Ctrl+F5) or deactivating your add blockers. You may also want to try a different browser. If none of this resolves your issue, please submit your ticket by email using the mail associated with your NCSOFT account: support@bladeandsoul.com Thank you! Link to comment Share on other sites More sharing options...
Angharad Posted February 9, 2019 Share Posted February 9, 2019 I had the same problem and it wasn't the cache. I took Gman's advice and looked through my blockers and found my browser was blocking trackers completely. When I changed the setting I could finally get the ticket link to work. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.