I can't get verification code

[ShaznarilaDera]

When i try to enter to my site or game, the verification code still does not arrive in my e-mail. I try it from 01. 13. 2019 morning to 01. 14. 2019 morning. 

I would like to know i got banned or else.

[Grimoir]

where do have your email at? google? miscrosoft?

[ShaznarilaDera]

google

[PhoenixMitra]

Greetings,

 

In addition to the information here: https://support.bladeandsoul.com/hc/en-us/articles/206336855-I-didn-t-get-an-authentication-code-to-verify-my-IP-address

you may also want to add no-reply@ncsoft.com to your address book to prevent these emails from being sorted as spam.

 

If you still don't receive your code, please get in touch with our Support team by submitting a ticket here: https://support.bladeandsoul.com/hc/en-us/requests, so they can take a closer look.

[ShaznarilaDera]

Thank you for answer,

It helped a lot.

I can contact with Support team and some of my verification codes has arrived yesterday.