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Holiday Treasure Trove Incorrectly Listed Grand Phoenix Costume Set

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Cyan   

Hi all,


If you still haven't received your 15 keys, please check your Received Mail now. Sorry for the inconvenience!

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Xiaosia   

Well, thank you very much for compensation, means a lot to know that you do care  about players.

 

  To the ppl that  are unhappy with this, you guys got a lot with those  keys you bought, now seems like all of you bought keys for  just that cosmetic and I honestly  doubt that. 

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I appreciate the sentiment, but what about us who bought a larger amount of keys in hopes of getting the outfit from the semi rare outfit rolls?

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Azaruke   

Hello Cyan

What if I bought some key on F10 in that time and I didn't get any keys from your comensation? How could I get it now?

Best regards

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Greetings,

 

If you don't see the keys in your Received Mail and are eligible for the compensation, you can submit a ticket to our Support team, so they can take a look at your account history.

 

You can submit a ticket via the Support tab above or here: https://support.bladeandsoul.com/hc/

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