huskygriffon Posted September 12, 2018 Share Posted September 12, 2018 I've been trying to make a lvl 50 warrior but it won't let me use my voucher after doing the tutorial thing and it wont let me use it on the character selection screen... am i doing something wrong? https://imgur.com/a/iK6ylxc Link to comment Share on other sites More sharing options...
PetPuggi Posted September 12, 2018 Share Posted September 12, 2018 I have a L50 voucher from a previous event that I was saving. There's no expiry date on it. In the lobby when I try to use it, I just get a dialog window that pops up saying I have a voucher, but "character available to be created: 0". I have an empty slot to create a character cause it's free on F10. Why can't I use this voucher?? I heard from some other people that in order to use your L50 voucher, you gotta empty out your entire reward inbox. Really?? What if there are some non-account-bound items in there that I'm saving for Warden? So I'm supposed to just discard those because the game is too dumb to detect a L50 voucher unless it's the first slot in your reward inbox...? Link to comment Share on other sites More sharing options...
huskygriffon Posted September 12, 2018 Author Share Posted September 12, 2018 6 minutes ago, PetPuggi said: I have a L50 voucher from a previous event that I was saving. There's no expiry date on it. In the lobby when I try to use it, I just get a dialog window that pops up saying I have a voucher, but "character available to be created: 0". I have an empty slot to create a character cause it's free on F10. Why can't I use this voucher?? I heard from some other people that in order to use your L50 voucher, you gotta empty out your entire reward inbox. Really?? What if there are some non-account-bound items in there that I'm saving for Warden? So I'm supposed to just discard those because the game is too dumb to detect a L50 voucher unless it's the first slot in your reward inbox...? Same thing for me if thats true Link to comment Share on other sites More sharing options...
NCSOFT Cyan Posted September 12, 2018 NCSOFT Share Posted September 12, 2018 We're looking into the issues with the level 50 voucher. Hang tight for more info! Link to comment Share on other sites More sharing options...
huskygriffon Posted September 12, 2018 Author Share Posted September 12, 2018 im impatient was planning to do bt with clan but this might make that impossible Link to comment Share on other sites More sharing options...
Madzilla Posted September 12, 2018 Share Posted September 12, 2018 Server keeps disconecting.I keep loggin in ..Its ❤ ❤ ❤ ❤. > < Hope u guys resolve it fast. Link to comment Share on other sites More sharing options...
900807_1452550662 Posted September 12, 2018 Share Posted September 12, 2018 hello have same issue, made a ticket with screens, cant create char with lvl 50 voucher, it shows i have it before i start tho rip raid on warrior today, rip trove :( Link to comment Share on other sites More sharing options...
Kuronee Posted September 12, 2018 Share Posted September 12, 2018 Yeah i really wanted to play warrior and have it at level 50. Suck i can't use scroll. Please fix soon as possible or more info! Link to comment Share on other sites More sharing options...
huskygriffon Posted September 12, 2018 Author Share Posted September 12, 2018 so if we miss out on the event for today because of this will we get compensated? Link to comment Share on other sites More sharing options...
NCSOFT Cyan Posted September 12, 2018 NCSOFT Share Posted September 12, 2018 Hey all, If you have a large number of items (stacks and pages) from your "Received Items" try clearing it out before attempting to use the voucher. If it is still not working. please contact our support department and they will assist you with getting the 50 voucher to work. Link to comment Share on other sites More sharing options...
Kuronee Posted September 12, 2018 Share Posted September 12, 2018 Just now, Cyan said: Hey all, If you have a large number of items (stacks and pages) from your "Received Items" try clearing it out before attempting to use the voucher. If it is still not working. please contact our support department and they will assist you with getting the 50 voucher to work. The problem is the received items but like the other post above mention. We have things saved for Warden that can't be traded in the item claim. For example Exp Charms. The voucher has to be in first slot on the first page. If my Exp charms are in the way i have to dump them on a alt and never be able to give them to my warden -_- Link to comment Share on other sites More sharing options...
NCSOFT Cyan Posted September 12, 2018 NCSOFT Share Posted September 12, 2018 Just now, Kuronee said: The problem is the received items but like the other post above mention. We have things saved for Warden that can't be traded in the item claim. For example Exp Charms. The voucher has to be in first slot on the first page. If my Exp charms are in the way i have to dump them on a alt and never be able to give them to my warden -_- Our Customer Support department will assist you with exactly this! You can contact them here: https://support.bladeandsoul.com/ Link to comment Share on other sites More sharing options...
900807_1452550662 Posted September 12, 2018 Share Posted September 12, 2018 yea i have same problem almost 4000 mails w8ing for warden made ticket right away when server got up about that issue, should i make another one now ? Link to comment Share on other sites More sharing options...
Phinyx Posted September 12, 2018 Share Posted September 12, 2018 4 minutes ago, Cyan said: Hey all, If you have a large number of items (stacks and pages) from your "Received Items" try clearing it out before attempting to use the voucher. If it is still not working. please contact our support department and they will assist you with getting the 50 voucher to work. You are joking right? Some of us have tons of items that are not account bound, that we saved for a class that we enjoy. Costumes, charms, some materials, pvp materials. Either fix it or give us new level 50 voucher. Link to comment Share on other sites More sharing options...
Kuronee Posted September 12, 2018 Share Posted September 12, 2018 1 minute ago, Cyan said: Our Customer Support department will assist you with exactly this! You can contact them here: https://support.bladeandsoul.com/ Already sent a Ticket in and waiting on response. We shouldn't be having to send a ticket though, We are losing play time on the character we want to play Link to comment Share on other sites More sharing options...
NCSOFT Cyan Posted September 12, 2018 NCSOFT Share Posted September 12, 2018 3 minutes ago, Phinyx said: You are joking right? Some of us have tons of items that are not account bound, that we saved for a class that we enjoy. Costumes, charms, some materials, pvp materials. Either fix it or give us new level 50 voucher. Understandably this is not the best experience, so we will be sending the feedback to the dev team. However, the short term solution is to contact CS and they will get the voucher ready for you to use. Link to comment Share on other sites More sharing options...
Phinyx Posted September 12, 2018 Share Posted September 12, 2018 9 minutes ago, Cyan said: Understandably this is not the best experience, so we will be sending the feedback to the dev team. However, the short term solution is to contact CS and they will get the voucher ready for you to use. Well i do hope they can fix it. Or if there would be a way, allow us to retrieve items with characters in tutorial area. Or give us new voucher and make the old one expired. Link to comment Share on other sites More sharing options...
900807_1452550662 Posted September 12, 2018 Share Posted September 12, 2018 or move our old voucher to 1st page in our mails, if thats the only issue Link to comment Share on other sites More sharing options...
huskygriffon Posted September 12, 2018 Author Share Posted September 12, 2018 24 minutes ago, Cyan said: Our Customer Support department will assist you with exactly this! You can contact them here: https://support.bladeandsoul.com/ so how many days is this going to take honestly Link to comment Share on other sites More sharing options...
Kaziisan Posted September 12, 2018 Share Posted September 12, 2018 I have the same Problem... Link to comment Share on other sites More sharing options...
huskygriffon Posted September 12, 2018 Author Share Posted September 12, 2018 29 minutes ago, Cyan said: Our Customer Support department will assist you with exactly this! You can contact them here: https://support.bladeandsoul.com/ 33 minutes ago, Cyan said: Hey all, If you have a large number of items (stacks and pages) from your "Received Items" try clearing it out before attempting to use the voucher. If it is still not working. please contact our support department and they will assist you with getting the 50 voucher to work. So we contact support and then wait a few hours for a reply which will be asking questions so we send a response then wait even longer... this isnt a good solution and we will miss out on ATLEAST one day of the event. All I can do now is sit here and wait cause I was planning to main this and get it lvl 55 today Link to comment Share on other sites More sharing options...
Kaziisan Posted September 12, 2018 Share Posted September 12, 2018 vor 1 Minute schrieb huskygriffon: So we contact support and then wait a few hours for a reply which will be asking questions so we send a response then wait even longer... this isnt a good solution and we will miss out on ATLEAST one day of the event. All I can do now is sit here and wait cause I was planning to main this and get it lvl 55 today Well this sucks... Link to comment Share on other sites More sharing options...
900807_1452550662 Posted September 12, 2018 Share Posted September 12, 2018 2 hours ago, Cyan said: Understandably this is not the best experience, so we will be sending the feedback to the dev team. However, the short term solution is to contact CS and they will get the voucher ready for you to use. hello so i finally got my answer from support after 4 hours and they told me to empty my mail becouse it might help, saying they cant help me ??? Link to comment Share on other sites More sharing options...
ombremq Posted September 12, 2018 Share Posted September 12, 2018 what the hell Link to comment Share on other sites More sharing options...
Asunayuuki Posted September 12, 2018 Share Posted September 12, 2018 i have been claiming 2 pages worth of items from my mailbox and i still have 3 pages to go. FML. cant play warrior at alll Link to comment Share on other sites More sharing options...
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