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Unable to sign in HELP been almost a month!!!


Brittix

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So my boyfriend has been trying to sign into the game AND NCSoft and he can do neither, on the webpage he gets either a blank white screen with no response or an error on their side screen. And with the launcher it fails to login and tries saying hes using the wrong one, and before all this he tried resetting his password and the link said it has expired even though he Just got the email. WHAT is going on?!? He has spent money and time into the game and is upset about this. As am I since we play together. We found a youtube video but non of it works....PLEASE help!!!! We are starting to get quit upset with no response and will cancel our payments..... We were having a lot of fun playing the game!!! 

THANK YOU for anyone who is willing to take the time!

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  • NCSOFT

Greetings Brittix,

 

We are sorry to hear this! Unfortunately, the forum is not the place where account issues can be looked into. Please ask your boyfriend to get in touch with our Support team, so they can help trouble shoot. If he can't sign in to submit a ticket either, he can send an email directly to support@bladeandsoul.com.

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