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Purchased NCoin not appearing


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I purchased 15 dollars worth of Ncoins and they still haven't shown up on my account. I'm aware that sometimes it will take hours for them to appear, as my prior purchase took about 12 hours to appear, but I can't afford to wait 12 hours this time. I purchased this amount of Ncoins to buy some Favorite Fantasy chests and their limited time on the shop will end on the 5th, time I don't have. Will it be possible to exchange the NCoins I bought for the chests if I do not receive them in time, or refund them completely if I miss the deadline? I only purchased Ncoins to get the chests for an outfit in prept for my return to B&S when the new class hits.

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