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My friend's Bns_lite_installer won't install the NCSoft Launcher

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He has tried multiple things, like moving it around to every hard drive, and bns_lite_installer will not work. No error code, just gives a generic error message, and all he can do is click finish. Pls help, I tried looking around online to see if anyone else is having the same issue, but apparently he's the only one, so does anyone know what to do?

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UmmNomi   

Apparently, you have to download & install BOTH installers, because for some reason they expect you to already have the nclauncher installed, but they don't tell you to install it before you install bns? It's silly that this isn't mentioned anywhere.

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stuck on the update screen since maintenance.....the launcher crashed after the update and reinstallation is stuck......support blames my graphics for not installing the game....i dont know WTF did they get that idea from......

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