(Solved) BnS wont start after pressing Play now

[ScrewYo]

Support even after 24 hours cant even respond.. Anyway probably found problem.. In my opinion my graphic card drivers were damaged somehow.. Gonna try to fix it.

 

 

Yo guys.. Idk what happened but i've played few days ago BnS and everything was alright.. And yesterday i came back to my house, and BnS not started.. When i click "Play now" loading screen is showing up,  but after few moments, nothing happening, i can see mouse pointer changed into game one, but after 10 sec its closing.. wtf.. game wont even start.. Cant even get to game menu or etc.. Now tried to open BnS again and same problem.. But just wont get BnS error, but the same problem.. Tried to reinstall BnS, didnt helped.. There are picks.. IDK why i couldnt upload images so there's a link: https://imgur.com/a/PvRTLxT 

and there is youtube link, captured my screen.. 

 

Found something important:

Faulting application name: Client.exe, version: 0.0.269.7443, time stamp: 0x5b155d25
Faulting module name: ntdll.dll, version: 10.0.17134.112, time stamp: 0x6529f37c
Exception code: 0xc0000374
Fault offset: 0x00000000000f4d1b
Faulting process id: 0x2200
Faulting application start time: 0x01d40cbd5f816996
Faulting application path: C:\Program Files (x86)\NCSOFT\BnS\bin64\Client.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: cb4d944a-cfcf-418b-8324-67f200dbe5ce

 

Faulting application name: Client.exe, version: 0.0.269.7443, time stamp: 0x5b155d25
Faulting module name: d3d9.dll, version: 10.0.17134.81, time stamp: 0xb51568a2
Exception code: 0xc00000fd
Fault offset: 0x0000000000029de2
Faulting process id: 0x244
Faulting application start time: 0x01d40cbdbe56e0d5
Faulting application path: C:\Program Files (x86)\NCSOFT\BnS\bin64\Client.exe
Faulting module path: C:\WINDOWS\SYSTEM32\d3d9.dll
Report Id: cf8ec29a-b261-46ce-ad50-847cc1ecc140

 

Faulting application name: Client.exe, version: 0.0.269.7443, time stamp: 0x5b155d4e
Faulting module name: nvinit.dll, version: 10.18.13.5946, time stamp: 0x56c16db7
Exception code: 0xc00000fd
Fault offset: 0x0000b987
Faulting process id: 0x14a4
Faulting application start time: 0x01d40c8b10906454
Faulting application path: C:\Program Files (x86)\NCSOFT\BnS\bin\Client.exe
Faulting module path: C:\WINDOWS\SYSTEM32\nvinit.dll
Report Id: 448024a9-dc89-47df-8730-bdfa65cfc427

 

And now i cant even open VLC program, cause i got error with .dll files too.. Something interesting, maybe cause of directx problems? I had update yesterday.. And after update i couldnt play BnS or even watch videos through VLC..

---------------------------------------------------------------------------------------------

Fixed this problems.. Amm.. problems were with my nVidia drivers so reinstalled them and everything works perfect on 64bit! + increased fps.. had 15-30 now 40-60. Sometimes 90fps

Edited June 25, 2018 by ScrewYo

[Amraith]

Hello ScrewYo,

 

Please contact Customer Support and they will be able to investigate the issue for you. You can submit a ticket to Customer Support here: https://support.bladeandsoul.com

 

Regards,

 

Amraith

[ScrewYo]

8 minutes ago, Amraith said:

Hello ScrewYo,

 

Please contact Customer Support and they will be able to investigate the issue for you. You can submit a ticket to Customer Support here: https://support.bladeandsoul.com

 

Regards,

 

Amraith

I did, still waiting for their response

[LeeSeungHoon]

have the same problem 

[ScrewYo]

1 hour ago, LeeSeungHoon said:

have the same problem 

that problem appeared just few days ago ye?

Edited June 25, 2018 by ScrewYo

[wcnighthawk]

Tried disabling Bluetooth?  I had this exact same issue for the x64 bit client right after I got the Windows 1803 update and it fixed the issue for me.

[ScrewYo]

38 minutes ago, wcnighthawk said:

Tried disabling Bluetooth?  I had this exact same issue for the x64 bit client right after I got the Windows 1803 update and it fixed the issue for me.

Yea, bluetooth is disabled

[Rijnius]

If you're using the 64-bit client you probably need to switch back to the 32-bit client again for now.

[ScrewYo]

1 minute ago, Rijnius said:

If you're using the 64-bit client you probably need to switch back to the 32-bit client again for now.

64bit or 32bit still not working.. 

[Bubblespaiky]

Hello, I have had this problem too, 

I found out while trying to fix it to play together that once you pressed play and XIGNCODE3 doesn't launch with it, you can press on file repair or setting on that tiny white screen that doesn't do anything.

 

Once you press on settings you can see launch game automatically... make sure this is selected if you try and launch the game, I think we can all understand why.

 

Greetings,

Bubblespaiky

 

edit1: I can add screenshots if that's neccensary.

Edited September 22, 2018 by Bubblespaiky
extra info

[KittyGutss]

On 9/22/2018 at 4:26 AM, Bubblespaiky said:

Hello, I have had this problem too, 

I found out while trying to fix it to play together that once you pressed play and XIGNCODE3 doesn't launch with it, you can press on file repair or setting on that tiny white screen that doesn't do anything.

 

Once you press on settings you can see launch game automatically... make sure this is selected if you try and launch the game, I think we can all understand why.

 

Greetings,

Bubblespaiky

 

edit1: I can add screenshots if that's neccensary.

I pressed file repair like 7 times, it still has an error

[SilverFoxR]

One thing you can try is checking your antivirus software. In some cases, it won't prevent a program from launching if it's not updated or if there's a security issue. I know this happens with Windows Defender after the large 2018 Windows update.

[ShelbyGirl]

Disabling bluetooth worked for me

[qweqweqweasdasd]

Disabling bluetooth worked for me too!

[Sike1289]

disabling bluetooth worked for me as well

[Skyie212]

had the same issue, but solved it, try checking if you are using a third party software like vpn or something, if yes switch it off by opening task manager end force ending the program. 
2- if you location or Bluetooth is on switch it off then try clicking on start.

3- check in the settings the load path if it's the path where file is allocated.

 

Thanks