NCoin Purchaces Not Going Through

[0xStoni]

As the title said, around 10 hours ago I purchased 2x 1600 NCoin and it still has yet to show up on my account or in game or anywhere. I had contacted support but its been 8 hours since my ticket submission and I've yet to even get a response. Is there any information on if the service is down? Because the money was drawn from my bank. And is anyone else having the issue?

[Aurinya]

Greetings!

 

If this was your first time purchasing NCoin, a longer delay in the delivery is normal. If it wasn't, then contacting Support was the right direction to take. Please note that our Support answers tickets in the order they are received and that the response time varies depending on the amount of tickets received. Also, please note that updating your ticket will send it back to the end of the queue, resulting in a longer response time, so please be patient and give them a chance to get back to you :) 

 

Thank you!