problem received items

[ajcmoreira]

Please help me, I have several items to handle, but I can not  received items

[Aurinya]

Greetings!

 

With the Fire and Blood patch, we changed the way how stacked items are handled. If this is what you are referring to, please check out this article here, especially the General section, explaining how to unpack stacked items since then:

http://www.bladeandsoul.com/en/news/blade-soul-fire-and-blood-patch-notes/

 

If you have purchased the Honor Guard costume or any other item and the delivery has failed, please contact our Support as suggested in this thread: 

 

 

Thank you!