Omegha Posted April 13, 2018 Share Posted April 13, 2018 Hello im just courious if someone is having troubles when you try to buy ncoin and u press the credit card payement options i get this error; Error: PGC1801 Anyone knows why it happens? Link to comment Share on other sites More sharing options...
Syphin Posted April 13, 2018 Share Posted April 13, 2018 Yeah, I'm getting the same error. So much for the payment services being back online... Link to comment Share on other sites More sharing options...
krypsomnia Posted April 14, 2018 Share Posted April 14, 2018 Yep me too! I've submitted a help ticket hopefully they will get back to me soon. Link to comment Share on other sites More sharing options...
828787_1452550012 Posted April 14, 2018 Share Posted April 14, 2018 Yep me too! I've submitted a help ticket hopefully they will get back to me soon. Link to comment Share on other sites More sharing options...
Vansan2000 Posted April 14, 2018 Share Posted April 14, 2018 I am also unable to buy NCoins due to the same Error: PGC1801 Link to comment Share on other sites More sharing options...
DoodlyDoodlyDoodlesDude Posted April 14, 2018 Share Posted April 14, 2018 Ohh, and here i thought i was the only one... except I am gonna renew my recurring membership..Hope this gets resolved fast Link to comment Share on other sites More sharing options...
NCSOFT PhoenixMitra Posted April 14, 2018 NCSOFT Share Posted April 14, 2018 Greetings, We are sorry to hear that you are encountering this error. Please clear your cache and try the transaction again. You may also want to try using a different browser. If neither one of these steps works, please contact our Support team for assistance, if you have not done so already. Thank you! Link to comment Share on other sites More sharing options...
AdmNish Posted April 14, 2018 Share Posted April 14, 2018 I've tried to use different browser, but is the same , i still cant buy NCoins Link to comment Share on other sites More sharing options...
Devilivu Posted April 14, 2018 Share Posted April 14, 2018 Getting an error when trying to buy NCoin, tried emptying cache, got the same error in google chrome browser and in game pop up [when you push Recharge] saw that some people were having problem with purchasing with credit card, but im purchasing with Paypal so wanted to post about it to let people know, and hopefully get the attention of the game people to get this fixed if multiple people are having this issue too. I sent a ticket in for this problem to billing, cause wasn't sure who to send it too should I send it to someone else? just not happy about this either cause the outfit I want is in the Today's Specials and its the only reason im buying the Ncoin. lol. Link to comment Share on other sites More sharing options...
NCSOFT PhoenixMitra Posted April 14, 2018 NCSOFT Share Posted April 14, 2018 Greetings, Thank you for the reports. We have merged threads on this topic for visibility, including the one reporting an error PGP99150. We have also forwarded these reports to the appropriate team members. If you have not submitted a ticket to our Support team, please do so. This is crucial as it will allow our Support team to collect any needed data from you for your specific error/case. Thank you! Link to comment Share on other sites More sharing options...
Ahismar Posted April 14, 2018 Share Posted April 14, 2018 hello good afternoon to me it happens the same I tried to buy premium menbership or ncoin and I get the same error pgc1801 send a ticket reporting the problem and I have not received an answer. please appreciate your help with this topic Link to comment Share on other sites More sharing options...
PorcelainDoll Posted April 14, 2018 Share Posted April 14, 2018 Hello, I tried to buy premium membership but I get error, only error, not pgc1801. I send a ticket but I have not received an answer too. Link to comment Share on other sites More sharing options...
Ahismar Posted April 14, 2018 Share Posted April 14, 2018 give the same error whether you are the pgc1801 or a simple error try later Link to comment Share on other sites More sharing options...
Geoffinho2006 Posted April 18, 2018 Share Posted April 18, 2018 Having the same problem. It’s really annoying to miss out on item mall stuff because they don’t have their payment system working ? Link to comment Share on other sites More sharing options...
katsumi Ikumi Posted April 23, 2018 Share Posted April 23, 2018 i am also having same problem Link to comment Share on other sites More sharing options...
NCSOFT PhoenixMitra Posted April 23, 2018 NCSOFT Share Posted April 23, 2018 Greetings, If you encounter an error, please open a ticket with our Support team, so they can help you trouble shoot: https://support.bladeandsoul.com/hc/en-us Thank you! Link to comment Share on other sites More sharing options...
HelloHellNO Posted June 21, 2018 Share Posted June 21, 2018 Same problem and new web browser doesn't work so I sent a ticket. Link to comment Share on other sites More sharing options...
Yunicorn Posted June 23, 2018 Share Posted June 23, 2018 I'm having the same problem too. Error: PGL8012 Link to comment Share on other sites More sharing options...
Alyya Posted July 20, 2018 Share Posted July 20, 2018 https://pbs.twimg.com/media/DijG777UYAAC8dM.jpg:largehttps://pbs.twimg.com/media/DijG777UYAAC8dM.jpg:large I try many times for purchase Premium membership but just Error error and error, how can i fix it? wait other day, im waiting a week for buy again but still error, im ticket for your support they tell that is Payment Risk management system etc.... they just tell wait? have other way to purchase membership? Link to comment Share on other sites More sharing options...
NCSOFT Onirique Posted July 20, 2018 NCSOFT Share Posted July 20, 2018 Greetings, Please follow the instructions that our support team gave you. Unfortunately, we can't assist you with payment support inquiries in the forums. Thank you! Link to comment Share on other sites More sharing options...
KenshinoX Posted December 28, 2018 Share Posted December 28, 2018 I also having the exact same error code and problem when trying to buy Ncoin Link to comment Share on other sites More sharing options...
Butthead Posted December 30, 2018 Share Posted December 30, 2018 Same Link to comment Share on other sites More sharing options...
MoeSause Posted January 2, 2019 Share Posted January 2, 2019 im also getting this error as well as i sent in a ticket, idk about CC but it wont let me use paypal Link to comment Share on other sites More sharing options...
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