Can't play the game please help !

[866600_1452550346]

So after i press the play button and after the little xingcode window , bns patch logo comes up and disappears for no reason and nothing happens. I've tried everything and i'm desperate for help...

[poisonedOcean]

have you tried the 32 bit version?

Try disabling you antivirus/antimalware for a while

[866600_1452550346]

yes i've tried it and it just gives bns crash report instead of nothing happening. i don't have any antivirus installed i even recovered my pc and it was working even though i get an error "api-ms-win-crt-runtime-l1-1-0.dll missing" but i still worked with fps issues. and then i completed hundreds of windows updates and it stopped working again. i think it has to do with windows upgrades but even ncsoft support couldn't help yet.

[poisonedOcean]

try installing Malwarebytes. Run it. It will take an hour at most.

Download AiO Runtimes 2.4.5 for YOUR version of Windows. 300mb+, it can take a while. 

Run it. Check everything. Install.

Restart your pc.

Reinstall NCSoft Launcher clicking HERE.

Run the game launcher. Wait for it to Update.

See if it works.

 

IMPORTANT WARNING:

NEVER, EVER, blindlessly install, run command lines or tamper with anything with your PC (or in your life) just because some random guy in the internet told you so. 

Try to understand what you're doing.

[866600_1452550346]

i'm sorry it didn't work , still nothing happens after the logo... i'm so sad.

[poisonedOcean]

=/

sorry, mate. I've run out of ideas. Run a chkdsk /f /r 

Maybe a file it's a corrupted file in you HDD/SSD

 

wish you luck

 

[866600_1452550346]

i think it ahs to do with windows updates. it happened after windows got updated...

[Rmccn08]

Seems like a blocking issue. It might be your antivirus software. If not that, then I would contact support.