Support is not responding

[Mortem Album]

I submited yesterday a ticket to support in hope of rerolling my waeapon for main and  i didnt get any kind of response, i decided to submit another ticket on the same matter and its been 20 hours and i didnt get any kind of reply. Should i keep waiting or try to submit the third ticket ?

[PhoenixMitra]

Greetings Mortem Album,

 

Sorry to hear about your wait, we should be able to get it back to you as soon as a Customer Service agent gets to your ticket.

 

It's best to resist the temptation to bump your ticket as this actually puts it to the back of the queue. 

 

Thank you!

[Iwaylo]

im 20 hours in aswell.

[Kylasviel Weizmann]

I'm the same and I worry that I am waiting for them to just say that they can't do it......

[Edensia]

it usually takes 24 hours to respond sometimes a bit longer. but if you bump it before they respond, it takes even longer.

 

[Lunaries]

I'm 3 days in and no response