Virgil204 Posted January 7, 2018 Share Posted January 7, 2018 ok I purchased a hell of a lot of ncoin and haven't received it yet the money has gone out of my account I get an email saying the result is pending I sent a ticket 2 hours ago an no reply i'm sorry if it's still pending why take my money you're crooks if you want to make sure it's not fraud then don't take the money once you take the money give me my product!!!!!!!!!!!!!! Link to comment Share on other sites More sharing options...
Egoist00 Posted January 7, 2018 Share Posted January 7, 2018 I think the best answer prob be, the product is being shipped by sea and not air XD Link to comment Share on other sites More sharing options...
Malign Posted January 7, 2018 Share Posted January 7, 2018 You could always recall the purchase from you CC company and get banned, or you can wait until they get back to you. Link to comment Share on other sites More sharing options...
Arcsine Posted January 7, 2018 Share Posted January 7, 2018 if it's a relatively new card it can take up to half a day for everything to go through, after that it takes only up to a couple minutes based on the amount charged. I remember them noting this issue on stream a long time ago with how their system involves some sort of background check Link to comment Share on other sites More sharing options...
Josalina Posted January 7, 2018 Share Posted January 7, 2018 I don’t know if it’s possible where you live, but try buying your Ncoin through Amazon. Enter the code, and you have instant Ncoin. Link to comment Share on other sites More sharing options...
Stacey Banks Posted January 7, 2018 Share Posted January 7, 2018 You'll receive your Ncoin, just be a bit more patient. With Paypal you get them instantly. Link to comment Share on other sites More sharing options...
xInikox Posted January 8, 2018 Share Posted January 8, 2018 For the first few times you buy coins it'll take up to 12 hours. They have a 12 hour hold limit to help with preventing fraudulent charges. If you don't receive it after 13 hours, contact support. Link to comment Share on other sites More sharing options...
Virgil204 Posted January 8, 2018 Author Share Posted January 8, 2018 This is rubbish and criminal. If they think it's fraud then don't take the money out of the account until you're ready to deliver the product. Link to comment Share on other sites More sharing options...
xInikox Posted January 8, 2018 Share Posted January 8, 2018 1 hour ago, Virgil204 said: This is rubbish and criminal. If they think it's fraud then don't take the money out of the account until you're ready to deliver the product. That's how NC is lol. again, if you haven't received any coins then contact support for either a refund or asking why the coins weren't received. Link to comment Share on other sites More sharing options...
Liteflitz Posted January 8, 2018 Share Posted January 8, 2018 6 hours ago, Virgil204 said: ok I purchased a hell of a lot of ncoin and haven't received it yet the money has gone out of my account I get an email saying the result is pending I sent a ticket 2 hours ago an no reply i'm sorry if it's still pending why take my money you're crooks if you want to make sure it's not fraud then don't take the money once you take the money give me my product!!!!!!!!!!!!!! Why do you even bought Ncoin for???!! Its not worth get Ncoin already.. (unless you are an outfit psycho) Please do not feed their hypocrite and and indiferent pockets... you are just wasting your precious money on them if you think you are supporting the game, youa helping them ruin it further... *cry* Link to comment Share on other sites More sharing options...
MantisxD Posted January 8, 2018 Share Posted January 8, 2018 Yo if you bought NCcoins by using credit card option from my experiance its takes about 1 day for coins to be delivered. Better use paypal option its prety much instant delivery. Link to comment Share on other sites More sharing options...
ComplaintFather Posted January 8, 2018 Share Posted January 8, 2018 Sounds like a child swiping their parents credit card for the first time. Link to comment Share on other sites More sharing options...
NCSOFT Youmukon Posted January 8, 2018 NCSOFT Share Posted January 8, 2018 Hello Virgil204, I am really sorry to hear that your NCoin purchase didn't go as smoothly as expected. NCoin delivery might be delayed depending on various factors such as the payment method used, the amount purchased and so forth. Every transaction is screened for possible Fraud hence why NCoin aren't always delivered instantly. If you do not receive your NCoin after 24 hours, please reach out to our Customer Support in order to receive further assistance. Thank you! Link to comment Share on other sites More sharing options...
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