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Lost continent explorer pack not received


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Ive received the email for the pack a few days ago and decided to give BnS a try again but even after claiming the gift from https://shop.ncsoft.com/myshop/applyacode  and even after seeing it in the history https://imgur.com/a/Y1zdh i still didnt receive it in game. 

I already sent a ticket but im curious if anybody has had this experience and if anybody has a solution


On a side note i claimed the same pack for my friend on their account at the same time today and it worked perfectly fine (he barely played smh whats this karma)

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