Lost Continent Explorer’s Pack applied but not received!

[sumitox]

hello, i received the lost continent code and applied it, but in the game I did not receive any email with the content

I started playing again because that gift seemed worth it

 

Please Help

[Ooneka]

Greetings!

 

Please send a ticket to our support team so they can help you with your issue: https://support.bladeandsoul.com/hc/en-us

[ScottFalcon]

I too registered for the explorer's pack. The website told me that my registration was completed and I would recieve the pack on December 6th, yet I recieved nothing.

[ScottFalcon]

Nevermind, I just applied the code from the account page, It was hard to find sorry!

[Ooneka]

Exactly, if you signed up for the pack code, you need to go then on your account page to activate it: https://shop.ncsoft.com/myshop/applyacode?serviceCode=54

[sumitox]

i just apply the lost continent pack and an expired Welcome gift

 

https://imgur.com/a/y6q9I

 

it seems as if the welcome gift was applied twice instead of the continent expllorer pack: S