Lost Jackpot, literally lost out of my received items

[shirosz]

As the title says.. I bought lost jackpot and it was in my received items until now for some reason, I didn't redeem it or anything it just disappeared.

[Poroph]

Submit a ticket. They will have the idea of what happen to it. Nothing other player can you for you here

[Meredi]

It's just living up to its name, lol.
But yeah, contact support about it... since we players have no clue where it ran off to either :')

[Hirukaru]

relog will fix it. 

[BattouPT]

Reloging didn't solve the problem for me :) So far only the lvl 50 boost and merry cap.

[DirectorTseng]

do you have pages upon pages of unclaimed and unopened items? When you reach a certain point the items no longer display until you open up several items. I have 42 pages of HM claims from DD and store and after like 3 items i have to open a bunch up to see any new ones that come in. 

[BattouPT]

Not even a full page right now :) lvl 50 (hm10), claimed the explorers packet and just got 1 hat and 50 lvl boost.. Is it normal? Already sent a ticket lol

[Namifish]

I have got the same problem i got it off from f10 opened in mail and  i wanted put it in my inventory it just dissapear so my jackpot is now like "in air" somewhere and relog did not fix it

[Theirin]

3 hours ago, BattouPT said:

Not even a full page right now :) lvl 50 (hm10), claimed the explorers packet and just got 1 hat and 50 lvl boost.. Is it normal? Already sent a ticket lol

 

That is correct, you'll only get the items promised in the explorers pack once you make a new character with the level 50 voucher, the items will be in your inventory on the new character and apparently they aren't tradable, so you can't move them to a different character lol