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Rysa

EU weekly maintenances are always a total fiasco

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Rysa   

November 1st is a national holiday for most EU countries tomorrow. Given the poor treatment EU received the last couple weeks in regards to maintenance times and schedules (extended durations, game unavailable for a day), could you please reschedule your maintenance timeslot for tomorrow so it happens overnight in EU?

 

I think it's only fair, considering you gave zero explaination for the latest maintenance hiccups and gave zero compensation whatsoever. I do not want to skip a whole day of BnS, especially on a national holiday, because of a poorly-handled maintenance.

 

I know this will fall in deaf ears but you never know.

Edited by Rysa

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I think they just should give EU to other publisher, that really can take care of players, not only their money.

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Grimoir   
7 hours ago, ilierette said:

I think they just should give EU to other publisher, that really can take care of players, not only their money.

Have you read the Nov 1st announcement?

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Rysa   

As expected they don't care, public holiday or not. 7-day Premium as compensation for all those extended maintenances pls.

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YuriKat   

Kind of shiet that we can't play today, but at least they informed us this time, appreciate that.

Last time they just left us in the dark, acting as if everything were completely normal.

That was the most infuriating part, in fact I got awfully mad, so thanks for telling us what's going on.

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7 minutes ago, YuriKat said:

Kind of shiet that we can't play today, but at least they informed us this time, appreciate that.

Last time they just left us in the dark, acting as if everything were completely normal.

That was the most infuriating part, in fact I got awfully mad, so thanks for telling us what's going on.

well, the way i see it...this time they have a reason - they are migrating servers to the cloud which should make things better (i personally dont see it as now there's at least one more point of failure in doing that: site to site vpn, a much much better internet connection ,etc) - expect to have a delayed maintenance as well.

 

but what about the other times...there was no explanation, no migration, no nothing and definitely no compensation! they just pushed it under the rug.

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26 minutes ago, MassiveEgo said:

If this migration increases the ping this game is done for in EU xD

The cloud should improve our performance, not worsen it. 

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12 hours ago, Grimoir said:

Have you read the Nov 1st announcement?

Do you know what "cloud" and "virtual" is? Now you see any improvement?

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Grimstar   

Well, i logged in,went to f8 lobby, formed a party, and got stuck in lobby. When the message "moving to dungeon" came, i waited for 5 min, and nothing happened. I couldnt return to server either, so i had to restart the game. 

Dunno what NCSoft did this time, it's 21.30 here in the EU, and i havent been able to play, on a national holiday. GG NCsoft, i hope we get 1 extra day of premium, or some kind of compensation, cause this is ridiculous...

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9 hours ago, nonistaicho said:

well, the way i see it...this time they have a reason - they are migrating servers to the cloud which should make things better

(i personally dont see it as now there's at least one more point of failure in doing that: site to site vpn, a much much better internet connection ,etc) - expect to have a delayed maintenance as well.

 

just look at what i underlined there...there's nothing better than just saying "told you so!"

just as disappointing as ever...not to mention that the damn AWS are known for their server side issues on their so called cloud; worst choice for a cloud carrier..probably the cheapest choice, actually, so that makes sense why they were chosen  lol

 

 

Edited by nonistaicho

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7 hours ago, Rea Shinwa said:

The cloud should improve our performance, not worsen it. 

Depends on the "cloud" - technology u use. BNS will use the cheapest they can get, so dont expect anything before u have tested it. 

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8 hours ago, Rea Shinwa said:

The cloud should improve our performance, not worsen it. 

Improved it so much in fact, that I managed to log in whole three times out of twenty attempts. I deem this a resounding success!

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43 minutes ago, Naramnarana said:

Depends on the "cloud" - technology u use. BNS will use the cheapest they can get, so dont expect anything before u have tested it. 

You are right. As for expectations... The few I had are gone now.

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Rysa   

Not gonna let this one slide this time around. This is the 10th time in a row that EU maintenances get extended with no reason given and no compensation whatsoever, enough is enough.

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noobhere   
4 minutes ago, Kirakishou said:

coughcough250mscoughcough

if you have such a ping, why dont you play on NA server? If you dont already do.

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