NCoin purchase glitch

[xInikox]

I went to the HM store to recharge on coins for the next outfit rotation but it doesn't let me purchase them. I didn't have issues before the maintenance purchasing coins. I click the "credit card" option and instead of asking for my information like usual, it just says in the chat "System: Purchased 1 800 NCoin" but I don't have the coins and got no email confirming a purchase. Anyone else experiencing this or know why it happens?

[Manaci]

I have the same problem, very weird.

[Amraith]

Hello Manaci,

 

Please contact Customer Support and they will be able to help you. You can submit a ticket to Customer Support here: https://support.bladeandsoul.com.

 

Regards,

 

Amraith

[Manaci]

17 minutes ago, Amraith said:

Hello Manaci,

 

Please contact Customer Support and they will be able to help you. You can submit a ticket to Customer Support here: https://support.bladeandsoul.com.

 

Regards,

 

Amraith

I mean, last time I bought something I choose to not keep my credit information and  then I bought a new Ncoin bundle today and it just said "1x 1600 has been added to your account" when I pressed buy, no confirmation screen, no credit card acceptance needed, it just happened instantly, very weird. Still have not even recieved any mail about it, nor a notice from my bank so I think it is probably just a bug and I should just buy from the website instead as it here wants my information again (that I didn't keep).

[PhoenixMitra]

Greetings Manaci,

 

Please contact Support, if you haven't done so already. They will be able to take a look at your actual information, which we here can not do.

 

Thank you!