Loading Screen Stuck at after Character Select

[Pennywise D Dancing Clown]

I need help, My game is stuck in the loading screen after character select it just sits there and the running character doesnt appear :/ any kind of help would be very much appreciated 

[Aurinya]

Greetings,

 

If the problem persists, please submit a ticket to our Customer Support so they can have a look at possible causes with you.

 

Thank you!