Connection Problems

[Paiku]

Anyone else is getting Connection problems?

 

- Login servers takes too long to load

- connection lost inside dungeons/lobby

- pin window to enter my code is taking too long

[next please]

Same problems.

So annoying.

[PhoenixMitra]

Greetings,

 

It looks like this is currently an isolated issue affecting some players in Germany. Based on your info, it appears you are located there as well. You may find this information helpful: 

 

[SuFFi]

To help us troubleshoot the problem you are having, please click "Send" to send us information about your system:

 

<< OS >>
OS Version : Unknown Windows Version
ServicePack : none
Major Minor Build Version : 6.2.9200

<< System >>
64bit OS
Page Size : 4096 B
Active Processor Mask : 255
Number Of Processor : 8
Processor Type : 8664
Processor Level : 6
Processor Revision : 40457
Processor Speed : 4200 MHz

<< Memory >>
7% of memory in use.
Total Physical Memory : 2047 MB
Avail Physical Memory : 2047 MB
Total Paging File : 4095 MB
Avail Paging File : 4095 MB
Total User Address Space : 2047 MB
Avail User Address Space : 1951 MB

<< Disk Storage >>
Drive Name : C:\
Volume Name :
Total Byte : 194.82 GB
Used Byte : 147.34 GB
Available Byte : 47.48 GB

<< Dns Query >>
Update Server
(1)
Name : updater.nclauncher.ncsoft.com
Address : 72.115.109.1
(2)
Name : updater.nclauncher.ncsoft.com
Address : 64.25.35.23
(3)
Name : updater.nclauncher.ncsoft.com
Address : 64.25.35.23

Repository Server
(1)
Name : live.patcher.bladeandsoul.com
Address : 151.249.89.136
(2)
Name : live.patcher.bladeandsoul.com
Address : 151.249.89.136
(3)
Name : live.patcher.bladeandsoul.com
Address : 151.249.89.136

DNS Server

Address: 192.168.2.1
Mask : 255.255.255.255

<< FileInfoFile Hash Value >>
File Name    : FileInfoMap_BnS_82.dat.zip
Hash Value    : cb2f05b007bf0cb1c64153cc5b5f2bc5d7aa05cb
File Name    : FileInfoMap_BnS_82.dat
Hash Value    : e3987c77c40085f8c2b96c13937365afb6bb3201

<< Error Message >>
[Update Error] Could not connect to the update server.
 Please restart the Launcher. If this problem persists, contact Customer Support at htt

[Jeien]

Not only in Germany. I've been having problems as well and some other people have same problem also not in Germany. Pin window doesn't pop up, the window after that doesn't pop up, connecting character doesn't go to loading screen, loading screens don't load, and stuck at 0secs when entering dungeons. I need to restart the game/repeat all those steps multiple times just to log on to another character to finish TOM. Its been like this for me since last Tuesday.

[Brodiz]

same problem in sweden

[Mielvin]

Same here and I live and CA..