Can't send friend requests

[Candyshopbunny]

Hi! I'm not sure if anyone else has had this issue, i just came back to the game from a long break, but my boyfriend started playing too, but it won't let me send him a friend request, and he can't do the same, I get no notification, neither does he. Also when I see my friends list it says it can't load it up etc.  I thought maybe because we weren't prem, but we both are. I tried looking it up online but see no thread or post about it! 

 

Any onsight or suggestion would help 

thank you in advance! :)