Cant buy Slot Voucher

[Ilka]

Purchase limit! 

I have 9 chars... 

 

[Ilka]

@Cyan help :( 

[Cyan]

Did you register for the Satchel? If you have an unclaimed character slot, it may be causing this issue.

[Ilka]

No, i dont :/ I was not aviable to register for Satchel, so i am trying to buy the slot using hmcoin

Edited September 13, 2017 by Ilka

[Dotimus]

1 minute ago, Ilka said:

No, i dont :/ I was not aviable to register for Satchel, so i am trying to buy the slot using hmcoin

same, was out of the country, just got back today

[Cyan]

5 minutes ago, Ilka said:

No, i dont :/ I was not aviable to register for Satchel, so i am trying to buy the slot using hmcoin

Issue should be resolved, can you verify if you can purchase it now?

[Ilka]

4 minutes ago, Cyan said:

Issue should be resolved, can you verify if you can purchase it now?

Yeah!  THANK YOU SO MUCH!!! 

you are the best <3

[Cyan]

2 minutes ago, Ilka said:

Yeah!  THANK YOU SO MUCH!!! 

you are the best <3

Awesome, have fun! Thanks for bringing this to our attention.

[Hiromacu]

Additional Slot Voucher is in my Received Items but when I go to the Character Lobby I'm unable to add an other slot. I just see a white 1 in an orange spot, but the button is grayed out. I can't press it! Can you tell me why?

 

I have only 5 characters.

Edited September 13, 2017 by Hiromacu

[Damira]

Similar problem here, got the satchel and received the slot voucher, but cant use it in my character selection screen. Icon is grayed out with a little orange 1 showing underneath. I currently got 9 characters so its almost as if the 10th slot isn't allowed.

[Raiya]

All the options are greyed except the lobby store button for me. Has to be a bug but I cant redeem the voucher because of it and create my gunner.

[Yndril]

43 minutes ago, Damira said:

Similar problem here, got the satchel and received the slot voucher, but cant use it in my character selection screen. Icon is grayed out with a little orange 1 showing underneath. I currently got 9 characters so its almost as if the 10th slot isn't allowed.

Yeah, also have 9 chars, can't unlock last spot.

[FrozenB]

This is a bug. Go send a ticket to support about it.

 

Initially, people get the 10th character slot for free when they get the Satchel package. If you use the slot voucher, it causes problem.

[nbs]

Same problem, cant use voucher coz its greyed... 

 

working now :) thx

Edited September 13, 2017 by nbs

[DeadyOwO]

Mine didn't work either, char slot voucher still showing up in storage, but in log in screen the char expansion slot is grayed out with a red dot. Got 5 chars(Just deleted an alt to play a bit of gunner)

[Suna]

I have same problem. I spent 400 hm coins at first and tried relog and then it appeared. After that it somehow did not work and tried relog again. Now it disappeared and it say I dont have voucher either. I dont know what is going on. Only what I know my 400 hmcoins have been wasted. 

 

Edit: Just restart the game and now I managed add slot this time.

Edited September 13, 2017 by Suna