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Amaren

Blade&Soul Support in a nuttshell.

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Amaren   

Have your ping 2-24 as a daily basis. Live about 150km from the server location. Play Blade and Soul. Sorry you can't! You suddenly have 300-500ms and getting disconnected every minute without even antivirus turned on! What the actual fuuck is going on can somebody explain to me? But wait! Support can help me!

 

"What can I do to improve my connection i have high latency and frequent disconnections while still having such conditions ...?"

"Hello send us Hijackthis.txt"

>moment later

"And?"

"Sorry Its says that your Java is outdated we can't help"

"But it's not even related to connection!"

"Hello there, to see what's wrong send us Hijackthis.txt"

*FACE PALM

 

Seriously, I feel lost and left alone with my problem right now :/

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amokk   

Try pingplotter. At least it tells you if it's your ISPs, NCSofts or someone elses problem.

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@Amaren Most of the time support uses pre-written messages to answer a ticket. Don't be surprised that their answer feels soulless and robotic.

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Hirukaru   
1 hour ago, MassiveEgo said:

@Amaren Most of the time support uses pre-written messages to answer a ticket. Don't be surprised that their answer feels soulless and robotic.

Agreed, Support of Ncsoft is pretty crap. (Unless they really like like you)

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Liene   

I've send in a ticket once about I can't remove someone from my friend list. That person already quit bns and deleted all his characters and this is the reply I got:

 

Thank you for contacting Blade and Soul Support team.

Game Support doesn't have any tool to eliminate someone on a player's friend-list. If you wish to have this kind of service, you can leave a post on our forums as a suggestion. Which I've linked for you below:

https://forums.bladeandsoul.com/en/?

 

I was like ROFLMAO when I get this reply. They mistook me and thinking I want to kill someone on my friend list . xD

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Ncsoft has thee worst support ive ever seen 

They ate so bad they lost me as a rank 10 member i will never spend again due to there window licking support people 

They selectively help people and cater to big spenders 

They have 0 care about little spenders and no spenders 

Nor do they care about your connections its always your fault not theres 

In there eyes there client is flawless and your pleb computers are the problem 

But In reality there servers are more then likely on a Pentium 4 

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