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Hope they either re roll the game back or total refund of keys, they may get the materials back as well, but it's unfair that people spend so much money in this game and specially in this event, and what they get is trash. Trash bugs, trash rewards from the money we use... and we ain't talking about 10 euros, we talking about more than hundred for some people... And I am really sad they don't give a damn about us players. You may be a good client and they don't give a damn. And then they give u cloud tokens... Either it's a good compensation or a lot of ppl are leaving the game, as being scammed by a giant company in public is sad. False advertising, and bad service. Well done NCWest. Are you taking the whole event to fix it? Consider on replacing your support team as well as ur technicians...

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Does NCsoft force you to do Trove? No... When people go casino or other type of gambling games, do they also complain that their luck is pure bad? and they should compensate ? . Trove is same as Casin

Legit class action lawsuit coming if they do any less than refund every key spent on trying to get an item it was impossible to get. I don't think this is one they ll be able to sneak there way out of

If they are fast enough it want affect anything. Otherwise all you going to hear is we checked and there is no problem with the drop rates. lel

2 minutes ago, ShangduWang said:

Well, as this event is payed, people that pay are waiting for something good, not the eternity they taking nor the shitty compensation we having for sure. NCsoft is interested in your money, that's why they care this time. And even tho they'll give out something like 5 keys rofl

Well. i'm not gonna try to argue with you. the community on the forums is very Anti-NCsoft. So i will just get alot of hate if i try to speak my mind in the oposite direction.

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@momo4201337

 

Stuff is not easy to fix. you have to find what is causing the issue, then find a possible solution for that issue, then test if the solution worked etc etc or maby new bugs came up while trying to fix the old ones.. It can take a very long time.

 

But yes i also wanna whale.. was looking forward to getting my BT SS. But after my first set of keys i'm still behind on feathers. Need more keys. So i'd also like them to enable the event again.

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11 minutes ago, Draknalor said:

If they diden't give a dam. then they woulden't have disabled the selling of keys or said anything about compensation.

 

They are investigating/fixing it because they care.

Well, as this event is payed, people that pay are waiting for something good, not the eternity they taking nor the shitty compensation we having for sure. NCsoft is interested in your money, that's why they care this time. And even tho they'll give out something like 5 keys rofl

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They probably deal with the problem what to do with ppl who already spend some keys on trove and what compensation they should give them.

Since removing the items wont be possible, some of them already sold the items or used them on themselves.

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Just now, Malign said:

A rollback is a serious issue cause it not only affects the players who paid but the ones who didn't. Plenty of groups have cleared the BT raid and other have finally found that legendary accessory they've been grinding for over a week. Games normally only perform roll backs when the economy has been irreparably damaged. You say NCSoft doesn't care about their players base, but you haven't even seen what they plan to do yet. It's a really big problem and it's not going to be fixed right away. Just sit back and wait for them to say something since it's not like they're ignoring it. I personally troved 200 keys, and while it's not the best haul I ever pulled off a trove, I'm quite satisfied with what I got since it's what I needed. If the game rolled back I doubt I'd be able to get the same rolls I did, and no I didn't get any of the super crits.

at least u got crits.

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27 minutes ago, ShangduWang said:

Hope they either re roll the game back or total refund of keys, they may get the materials back as well, but it's unfair that people spend so much money in this game and specially in this event, and what they get is trash. Trash bugs, trash rewards from the money we use... and we ain't talking about 10 euros, we talking about more than hundred for some people... And I am really sad they don't give a damn about us players. You may be a good client and they don't give a damn. And then they give u cloud tokens... Either it's a good compensation or a lot of ppl are leaving the game, as being scammed by a giant company in public is sad. False advertising, and bad service. Well done NCWest. Are you taking the whole event to fix it? Consider on replacing your support team as well as ur technicians...

Does NCsoft force you to do Trove? No... When people go casino or other type of gambling games, do they also complain that their luck is pure bad? and they should compensate ? . Trove is same as Casino, It's A gamble!!!!. Either you win something good, Or you lose, none forces anyone to buy keys and gamble... Person does on his own free will. This forum is full of Unhappy cry babies..., If NCsoft didn't care at all, They wouldn't care fixing anything, Or giving us events at all. and if you think everything is so easy and simple, I would love to see those cry babies run a company or game...

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The thing is not about being crying monkeys or thinking the roll back is fair for every1, I'm not crying about my roles, my rng has always been bad, and ofc they don't force you to gamble, but if they say you have a chance of getting something as heptagonal gems, you can't have a 0% roll chance in the whole west. It's not I'm mad about my rng, is that they created the pitty policy, and lowered rng in taiwan and they lowered our rng to 0% 0000000 and that's false advertising, it's criminal. That's why they care, cuz they are stealing money. When you go to a casino you know that there are chances to get something, and if you lose you go along with that, and forget it. Here? They guarantee that it's possible and bug it out making it 0%. It's a crime they have to think of a really good compensation.

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A rollback is a serious issue cause it not only affects the players who paid but the ones who didn't. Plenty of groups have cleared the BT raid and other have finally found that legendary accessory they've been grinding for over a week. Games normally only perform roll backs when the economy has been irreparably damaged. You say NCSoft doesn't care about their players base, but you haven't even seen what they plan to do yet. It's a really big problem and it's not going to be fixed right away. Just sit back and wait for them to say something since it's not like they're ignoring it. I personally troved 200 keys, and while it's not the best haul I ever pulled off a trove, I'm quite satisfied with what I got since it's what I needed. If the game rolled back I doubt I'd be able to get the same rolls I did, and no I didn't get any of the super crits.

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As for the comp, i think 5 free keys for every 100 used (as in USED, not bought) would be fair. Good rng is about 1/20 for a crit. so give them a chance to get a good crit for the number of fair crits they could have had and had no possibility of a good crit, like hept gems.
 
 
 
It is reasonable, yet not over powered comp. Though, i know many will complain. Specially like some of the folks on reddit who are like "I want all keys back, but dont touch what i already got"
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3 minutes ago, Saksoy said:

Its criminal if they dont do a roll back. Only thing they can do. I stopped playing because of this.

I don't think you actully realise what a rollback is.. and how much that would affect.

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30 minutes ago, momo4201337 said:

I aint no programmer but it should be super easy to fix the crit rate and the gem drop in trove ... why keep it down for a day 

 

I just want to whale cmon 

It's the compensation man. Did you no read? It's not the fix. The fix is fairly simple I'm sure of. They have to get permission from KR first before doing anything drastic like giving out free keys and stuff. Just be patient dude. If anything, they might extend trove which will be amazing *_*

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5 minutes ago, Draknalor said:

I don't think you actully realise what a rollback is.. and how much that would affect.

If they are fast enough it want affect anything. Otherwise all you going to hear is we checked and there is no problem with the drop rates. lel

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4 minutes ago, ShangduWang said:

u think 5 keys are good for 100 keys?! 5 KEYS FOR 60 EUROS?! you alucinating?? what's wrong with these ppl...

Yes i do think 5 is good.  Think about what was affected, the possible crits right?  so left them get a new key for when it should have been a crit to have a chance to get a good crit.

makes logical sense.  and i also spent on keys, about 200 bucks worth.  so yeah, i think its damn fair.  most folks are crying way more then needed, like a child crying for death after stubbing a toe.  

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Just now, Saksoy said:

If they are fast enough it want affect anything. Otherwise all you going to hear is we checked and there is no problem with the drop rates. lel

A server rollback would affect EVERYTHING, every dungeon, every drop, every raid clear. Everything sold or bought on the marketplace,  You would pretty much wipe everything people did yesterday completly.. But maby you don't consider that anything xD Ah well.

Edited by Draknalor
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11 minutes ago, Baby Vivie said:
As for the comp, i think 5 free keys for every 100 used (as in USED, not bought) would be fair. Good rng is about 1/20 for a crit. so give them a chance to get a good crit for the number of fair crits they could have had and had no possibility of a good crit, like hept gems.
 
 
 
It is reasonable, yet not over powered comp. Though, i know many will complain. Specially like some of the folks on reddit who are like "I want all keys back, but dont touch what i already got"

u think 5 keys are good for 100 keys?! 5 KEYS FOR 60 EUROS?! you alucinating?? what's wrong with these ppl...

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Just now, Draknalor said:

A server rollback would affect EVERYTHING, every dungeon, every drop, every raid clear. You would pretty much wipe everything people did yesterday completly.. But maby you don't consider that anything xD Ah well.

They just cant give a person who already opened 500 troves another 500 keys. They have to rollback or there is no problem with drop rates.

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10 minutes ago, Saksoy said:

They just cant give a person who already opened 500 troves another 500 keys. They have to rollback or there is no problem with drop rates.

It's way to late to rollback now.. It's coming up to 24hours, think about how many drops there have been, how many items have come into the game and all the raids completed in that time and that's if they were to rollback right now.  The only choice they have left themselves with is to offer a refund of some sort, free keys that is a percentage of keys used, or reduced price on a set amount of keys.

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