is this possible?

[Souledd]

so after the maintenance. I came home and logged in and my character is all deleted ..? Is this mean i got hacked? How can this happen? 

[DirectorTseng]

It sounds like a glitch, unless you were under level 16 it takes days for a character to delete just for this reason. Do a file repair and if you continued to not see any of your toons contact support and they can see what happened. 

 

Unless you have been gone from BnS for weeks your characters would not have been deleted. 

[Souledd]

And also when i search my character it shows same exactly and the server is same. Is it possible that the other person or hacker can move my character to his account ??

[DirectorTseng]

9 minutes ago, Souledd said:

And also when i search my character it shows same exactly and the server is same. Is it possible that the other person or hacker can move my character to his account ??

No, completely impossible. If you look up your character it will say the account name next to it, you should reconize it as your own. 

 

The fact you can look up your character says it's still there, it was not deleted. Just do the file repair and try again. if that doesn't work do a complete uninstall of BnS, do a clean install and only then if it doesn't work contact support. 

[Souledd]

Yeah i was playing till ytd until the maintenance hope its a glitch will try to repair files or try to uninstall and reinstall again

[Majka]

Are you sure you weren't login on other region? Maybe you wrongly changed region before to press Play.

[Fatalito]

Region or an alt account. Check those. If even repair fails, you submit a ticket with as much info as you can add in there like character name, class and level.

[NightFer]

Most likely you logged in under the other region. Sometimes the client bugs and after some patches the default region it selects is NA. Recheck the region you are trying to log in.