LiriC Posted April 27, 2017 Share Posted April 27, 2017 On 4/22/2017 at 9:45 PM, PhoenixMitra said: Greetings, You can always contact our Support team through the Support tab above to have them check your settings. For the ones that subscribed after the even.. let's say... 10 mins after ... do we have a chance to receive this 7day premium and boxed on another event ? or is it gone for good. only asking because if it is.. there's no real point to keep the newsletter.. more or less. Link to comment Share on other sites More sharing options...
NCSOFT Youmukon Posted April 27, 2017 NCSOFT Share Posted April 27, 2017 Hey LiriC, If you subscribed past the deadline you won't receive anything for this very event. We are however running those Newsletter promotion fairly often so staying subscribed will just enable you to get the next reward during a future campaign. Link to comment Share on other sites More sharing options...
NEMESIS Posted April 27, 2017 Share Posted April 27, 2017 13 minutes ago, Youmukon said: Hey LiriC, If you subscribed past the deadline you won't receive anything for this very event. We are however running those Newsletter promotion fairly often so staying subscribed will just enable you to get the next reward during a future campaign. Youmukon, Can you explain us why some people just got 3 chests and others got 6 plus 7 days of premium? Link to comment Share on other sites More sharing options...
Kaigame Posted April 27, 2017 Share Posted April 27, 2017 see previous replies, 3 for NA, 3 for EU Link to comment Share on other sites More sharing options...
Yndril Posted April 27, 2017 Share Posted April 27, 2017 There really is no reason to unsubscribe, I get like 1 newsletter every 2-3 months... Link to comment Share on other sites More sharing options...
AVERY Posted April 27, 2017 Share Posted April 27, 2017 I think BnS is prioritizing the people that recently subscribed and are just forgetting about the other people that have been subscribed for a long time now. I didn't receive anything despite having been subscribed to them for some time now, and I receive their letters whenever they have an update or what have you. :/ It's just preference from my point of view. Link to comment Share on other sites More sharing options...
NEMESIS Posted April 27, 2017 Share Posted April 27, 2017 1 hour ago, Kaigame said: see previous replies, 3 for NA, 3 for EU That doesn't explain why some people got 7 premium days and others didn't Link to comment Share on other sites More sharing options...
Kaigame Posted April 27, 2017 Share Posted April 27, 2017 7 minutes ago, NEMESIS said: That doesn't explain why some people got 7 premium days and others didn't If you didn't get your 7 days, then you should submit a ticket, i'm sure they'll sort that out quickly. Link to comment Share on other sites More sharing options...
Tsukinoyami Posted April 27, 2017 Share Posted April 27, 2017 Hey, I just checked, I did not receive the email about a gift, however I checked my account here on the website, and where you redeem your codes I had one from yesterday... Gonna log in and see what it is. Link to comment Share on other sites More sharing options...
taofengxxx Posted April 27, 2017 Share Posted April 27, 2017 I`ve been subscribed the eNewsletter for a long time and I didn`t receive anything either. I guess I should contact the support to see if or when i will receive a reward. Link to comment Share on other sites More sharing options...
taofengxxx Posted April 27, 2017 Share Posted April 27, 2017 18 hours ago, Kinera said: For those of you asking about the newsletter: I just got mine today and you have to log into your account to apply the code; it's not in an actual newsletter. The reward was 7 days premium and three candycloud lootboxes. I hope this helps anyone who was wondering! Thank you Kinera! I forgot that we get these rewards under our accounts :). Link to comment Share on other sites More sharing options...
NEMESIS Posted April 27, 2017 Share Posted April 27, 2017 1 hour ago, Kaigame said: If you didn't get your 7 days, then you should submit a ticket, i'm sure they'll sort that out quickly. I already did asking how rewards work... I'm waiting for an answer... Link to comment Share on other sites More sharing options...
Yndril Posted April 27, 2017 Share Posted April 27, 2017 1 hour ago, NEMESIS said: I already did asking how rewards work... I'm waiting for an answer... once you apply it in account setting on the web page, it should activate in-game, if it hasn't, somethign went wrong. Link to comment Share on other sites More sharing options...
Arken Posted April 27, 2017 Share Posted April 27, 2017 " We are however running those Newsletter promotion fairly often " 3 in 1.5 year... I see we have diferent understanding of what ''fairly often'' means thou xD Link to comment Share on other sites More sharing options...
Shaburi Posted April 28, 2017 Share Posted April 28, 2017 Support is not helpful on this matter. I have been subscribed to the newsletter since beta and they told me I didnt apply before the deadline.. Link to comment Share on other sites More sharing options...
lamhoaithu26 Posted April 28, 2017 Share Posted April 28, 2017 why iam not code even ? Link to comment Share on other sites More sharing options...
Kaigame Posted April 28, 2017 Share Posted April 28, 2017 15 hours ago, lostforumaccount said: " We are however running those Newsletter promotion fairly often " 3 in 1.5 year... I see we have diferent understanding of what ''fairly often'' means thou xD Just wait until they change 'fairly often' for 'soon', you'll love that one! When is this new feature coming? Soon(tm) Link to comment Share on other sites More sharing options...
LiriC Posted April 28, 2017 Share Posted April 28, 2017 54 minutes ago, Kaigame said: Just wait until they change 'fairly often' for 'soon', you'll love that one! When is this new feature coming? Soon(tm) maybe they will gift for some again at the next maintenance. I hope they do... and maybe give the rest as well that din't get the chance... I for one had no idea about this event. Link to comment Share on other sites More sharing options...
LiriC Posted April 28, 2017 Share Posted April 28, 2017 damn it... I should really start reading this stuff. Link to comment Share on other sites More sharing options...
Kaigame Posted April 28, 2017 Share Posted April 28, 2017 33 minutes ago, LiriC said: maybe they will gift for some again at the next maintenance. I hope they do... and maybe give the rest as well that din't get the chance... I for one had no idea about this event. It was plastered all over the game launcher, it would have appeared every time you started the game. Link to comment Share on other sites More sharing options...
Shaburi Posted April 28, 2017 Share Posted April 28, 2017 36 minutes ago, Kaigame said: It was plastered all over the game launcher, it would have appeared every time you started the game. Apparently signing up during beta meant nothing in terms of being eligible for this. The email newsletter that I have been receiving contained this (and the last one from Secret of the Stratus Update) ... After connecting support, they said I did not apply before the deadline. I'm not sure how applying during beta doesn't = apply before deadline. This is what is contained in the newsletters... is this misleading then? "This message was sent to xxxxxxxxxx@xxxxxxx.com . You are receiving this message because you signed up to receive Blade & Soul® newsletters" All I have been asking from support are for answers.. and I get a sense they are avoiding the issue and have not provided any reason but I did not apply before deadline. Link to comment Share on other sites More sharing options...
CharlieIsBoss Posted April 28, 2017 Share Posted April 28, 2017 thanks NCSOFT for the nice gift. for people still confused about getting at their code, when you go to account settings, select codes and select BnS. mine was just sitting there ready to go in the code list for BnS so I applied it by clicking the apply box and when I logged in there was daily dash #3 of the premium acct. the 3 boxes gave me more cloud tokens so, yeah Link to comment Share on other sites More sharing options...
LaraKelly Posted April 28, 2017 Share Posted April 28, 2017 I got the code and gifts but got no newsletter in my email I even checked my spam box and it's not there either. Link to comment Share on other sites More sharing options...
Kaigame Posted April 28, 2017 Share Posted April 28, 2017 I don't have the newsletter either, but i've got the gifts, which is what we all wanted right? Link to comment Share on other sites More sharing options...
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