Shukran Posted February 28, 2017 Share Posted February 28, 2017 7 minutes ago, menba said: So it seems i got hacked by a scammer in game. What do i do while i wait for support to respond??? Did i lose everything i had? sigh. let me guess. a gm told u to log in a random site? Link to comment Share on other sites More sharing options...
menba Posted February 28, 2017 Author Share Posted February 28, 2017 So it seems i got hacked by a scammer in game. What do i do while i wait for support to respond??? Did i lose everything i had? sigh. Link to comment Share on other sites More sharing options...
NCSOFT PhoenixMitra Posted February 28, 2017 NCSOFT Share Posted February 28, 2017 Greetings menba, Sorry to hear about your account, we should be able to get it back to you as soon as a Customer Service agent gets to your ticket. There's a few things you can do to help right away, the first would be to change the password on your email account to something you have never used before, and consider using the mobile authenticator if you can. If you have saved any card details on your account, it would be a good idea to let your bank know your account has been compromised and that they may be making fraudulent purchases. Also, it's best to resist the temptation to bump your ticket as this actually puts it to the back of the queue. Hope that helps, you should get your account back soon. Link to comment Share on other sites More sharing options...
menba Posted February 28, 2017 Author Share Posted February 28, 2017 Thanks. @PhoenixMitra Link to comment Share on other sites More sharing options...
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