Download problem

[Agaph]

I Downloaded the first step of the game (playable when it's completed).I launched the game and i couldn't play because i already have char's in my account and because of that i could not play the game with this specific character..so i closed the game but the downloading (step 2) was downloading and when it was completed it stuck at 100%.. i waited a few minutes but nothing happened, so i closed it and opened it again..And it start all over again for step 2.. Why? it was already downloaded.

 

And now i have to wait 1 more hour :/