500ms+ ping. Advice? I'm right next to the servers

[Cunae]

I just recently came back to the game and am experiencing god-awful pings(always 400-500ms). I live just a few hours away from Austin, and have a 25ms connection to the speedtest servers in Austin. I have checked my home network, no other devices except my own are connected. My device is using no more than 1Mbps while playing. I just have no clue what I can do about this. This connection is ridiculous for living right near the servers. After being back for two days I'm just feeling like quitting again.

 

 http://www.speedtest.net/my-result/5973282048

 

I am using:

36/6 connection

Windows 10 Pro (x64)

i7-6700k

GTX 980ti

16GB 3400Mhz RAM

[KzE]

Check the ping and route to server with pingplotter. You will see where is the problem.

[Cunae]

Problem is at 64.25.35-26.ncsoft.com.

 

http://imgur.com/GcqxXxh

[GLoRToR]

Call your ISP and ask them very politely to reroute you to ncsoft.com

If that doesn't help the problem is not on your end but ncsoft's and chances are they are working on it.

[KzE]

This looks like there is problem with routing and something is bad at ncsofts side too. Send this picture to ncsoft support and contact your isp too.

[Cunae]

Called ISP because I was supposed to be at 60/5. Well, now I'm at 120/12. I'll check the ping plotter again tonight. It's only slow at night