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Jiwan's Peak Crash - Cannot finish story.


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I tired everything on this forum everybody said to do. I cannot get the problem to fix itself. I sent a ticket in but most people said it took weeks just to get a message saying nothing that helped the situation. Does anyone else know of any other reasons my game may be crashing once it loads to black and white? I turned down all settings, messed with my command and all. Nothing fixes it. 

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