Sanjhiyan

Received newsletter but no code available

Recommended Posts

I just received the Shadow Of The Innocents newsletter below an hour ago (as of this post).

 

68sa47.png

 

I went to my account, but there is no code to apply. Anyone else seen this and saw a code to apply? What was the "gift"?

Share this post


Link to post
Share on other sites
Kuronee   
2 hours ago, Sanjhiyan said:

I just received the Shadow Of The Innocents newsletter below an hour ago (as of this post).

 

68sa47.png

 

I went to my account, but there is no code to apply. Anyone else seen this and saw a code to apply? What was the "gift"?

Greetings friend  thank you for posting this i would never actually know about this because i didn't read my mail. Anyway you have to go to your account and go under apply code. Look blade & soul you see that you have a code. If you do not have a code please contact support.  Furthermore to answer your other question. It is 5 Standard coral and 1 regular coral.

Share this post


Link to post
Share on other sites

ncsoft just send me this dam email too and i have no code to redeem yet,

way to make me happy!! (NOT.) thank you ncsoft for the constant reminder of how much i'm disappointed in you.

Edited by WarWarWar

Share this post


Link to post
Share on other sites

Yeah mee too I have the same issue.... Mail received but no code to redeem when I go to my managment account.... :/ Just so bad :/

Share this post


Link to post
Share on other sites
Abysmal   

I didn't receive the newsletter but got the code.

Make sure you click the BnS tab under apply code.

 

 

 

Share this post


Link to post
Share on other sites
1 hour ago, Abysmal said:

I didn't receive the newsletter but got the code.

Make sure you click the BnS tab under apply code.

 

 

 

dude we know how to read we alrdy said no code been sent out... they are cheap on codes i'm guessing they ran out of codes to send out..

its not our first time getting a code.. we know what to do.. its NCsoft who has to deliver...

fukinzro.png

Share this post


Link to post
Share on other sites
49 minutes ago, MonkeyDRuffy said:

You had to accept the option to get Newsletters per Mail. Its the same thing like the newsletter reward on 1.7

 

v3rxxyrn.jpg

isn't it obvious that this option is checked out for us? we said we got a newsletter mail  but no code that came with it Doh~!

-.-''

Share this post


Link to post
Share on other sites
Melodia   

This is NCS we're talking about guys, the masters of RNG. There's a RNG chance of getting your code obviously.

Share this post


Link to post
Share on other sites
Windy   

No code also .If this means to bother myself again sending tickets then i'll just skip it ,knowing that the answer for a ticket takes such long.Just adds more frustration over the amount i already have over this game.

Share this post


Link to post
Share on other sites
Bronn   

Hi,

 

Thanks for all your reports! If you have received the email but can't find a code to redeem at this account management page, please double check that our email actually went to your email address linked to your NCSOFT account.

 

If that's the case, please contact our support team so they can have a look and assist you.

Share this post


Link to post
Share on other sites
Windy   

Please now give us 2 gifts as compensation because we have to make an extra effort and spend time with tickets ! AARRGH!!!!!!!!!

Share this post


Link to post
Share on other sites
cheker88   

There is no way to force the newsletter to go to an email address that is not linked to the NCSoft account. When you go to Email Preferences, you check the box to receive the newsletter, and that's it. The newsletter automatically goes to whatever email address the user uses to login the account. There is really nothing to double check.

Share this post


Link to post
Share on other sites
4 hours ago, cheker88 said:

There is no way to force the newsletter to go to an email address that is not linked to the NCSoft account. When you go to Email Preferences, you check the box to receive the newsletter, and that's it. The newsletter automatically goes to whatever email address the user uses to login the account. There is really nothing to double check.

ncsoft clearly messed up, send newsletters first and not codes, and they wanna pin it on us now so funny that my code magically appeared now, i don't even feel good getting it now with that statement from ncstaff. a simple "hey guys sorry for the delay on sending these codes to your emails we sent them manually  and it took some time and hope it was worth the wait enjoy"

 

but ofc this is not how ncsoft work, everything is your fault its your ISP its your graphic cards its your pc or w/e.

physically is no way u can get a code that comes with a different email than what u have in your account, u use that email to login and its used automatically to receive emails from ncsoft unless u change it and u start getting your mail in this new email that

 

1)your using to login

2)for getting newsletters so back on my point that its 1 email nothing to check, the only thing that u need to check is that box to receive newsletters, and by default its checked unless u  manually unchecked it, so honestly nothing to check

Edited by WarWarWar

Share this post


Link to post
Share on other sites
Youmukon   

Hey WarWarWar,

 

Actually this is what happened: codes were properly linked to accounts which qualified to receive the code (basically those who were properly subscribed to the newsletter). Using our Internal Tools we could confirm that each account that qualified had a code attached to them. However due to some technical issue, that code was in an incorrect state which prevented it to be displayed to end users through the Account Management page.

 

This issue has now be resolved by our services hence why codes "magically appeared" afterwards. We would like to apologize for the delay caused by that incident.

 

If some users are still having issues with their code, do not hesitate to let us know through this thread, your support is greatly appreciated. Thanks again!

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!


Register a new account

Sign in

Already have an account? Sign in here.


Sign In Now