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hkgl

Support not working

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hkgl   

Is anybody else not able to get onto the support site? It just says "check back in a few minutes" so idk what to do. (when i try to submit a ticket it says this)

 

Edited by hkgl

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Greetings Fresh Mint,

 

Please send an email to our Support directly in that case, using this address support@bladeandsoul.com.

 

Team Blade & Soul

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Hello Phoenix, and thanks for the prompt reply, i've tried that too but i haven't gotten any reply so far. It's been more than a week at least. But i shall try again.

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hkgl   

so what exactly should i do because every time i try to submit a ticket it gives me a page saying something went wrong, please try again in a few minutes

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Greetings hkgl,

 

My first post was for you. Please refresh your browser and try again or use the address I provided to email Support directly if the refresh does not work.

 

Please be patient, tickets will be answered. Bumping them will only delay the response.

 

Team Blade & Soul 

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hkgl   

and i did reply, but got not reply back thus why i had to ask again

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When I was prompted to the account settings, I logged in and went back to the same page, 

 

Clicked on "Submit a Ticket" again and it worked.

 

Maybe an authentication issue?

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