DarKrlos

Unpack received items

Recommended Posts

teridax   
On 15/06/2016 at 8:01 PM, DarKrlos said:

o3gHgTR.jpg?1

pls fix

edit: solved

How did you solve it? I also have this problem on EU.

Share this post


Link to post
Share on other sites
Final   

the same thing has happened to me i sent a ticket i hope this gets sorted out ;/ i want my SUMMER BEACH OUTFIT !!!!!!!! QQ

Edited by Final

Share this post


Link to post
Share on other sites

I have a problem to unpack the items i received from the daily dash. It says "Failed to open the package. The item is invalid."

 

How to fix this?

 

V5jum7s.jpg

Edited by X3NomoRpH
img link wasnt working..

Share this post


Link to post
Share on other sites

Same problem, but with PAID  Costume.

I sent a ticket, but nothing still..

 

[Class Act]

 

ta8PrO5.jpg

Edited by DnknDonutz

Share this post


Link to post
Share on other sites
Amraith   

Hello,

 

This issue has been escalated. Thank you.

 

Regards,

 

Team Blade & Soul.

 

 

Share this post


Link to post
Share on other sites

Found the solution to this problem:

 

Send a support ticket and put in it:

 

The name of the item.
The Desired Character

The Character's Server.

Share this post


Link to post
Share on other sites

i have this issue here is my ticket :- its really bad that this is happening with PAID for items

 

Request #7212574failed to open package

  • Avatar
    Tuesday at 03:26

    Bought dragon trade pouch x23 cant open get an error message "failed to open the package. The item is invaid"

  • Avatar
    GM Eduard Yesterday at 00:26
    Greetings,

    Thank you for contacting the Blade & Soul Game Support Team!

    I just want to inform you that this is a known issue and that we are currently looking into a resolution to this issue.

    Unfortunately, I do not have a firm date as to when this will be addressed. Please keep an eye on our Website, Official Forums, and Social Media pages for updates.

    Thank you for your patience and understanding in this matter.

    https://www.bladeandsoul.com
    https://forums.bladeandsoul.com
Edited by CrimsonCopper

Share this post


Link to post
Share on other sites
Yego   

I'm still not able to unwrap my Welcome-back-gift.. same Errors as above.. Failed to open, invalid Item..

Share this post


Link to post
Share on other sites
ryuuta   

i have the same problem. all 3 pages items all not claimable old items and recent event item (oil) from market.. the unpack button missing. retrieved button greyed out.

 

further more. what happened to my other missing 7 pages items in retrieved box? :tears:

Share this post


Link to post
Share on other sites
Annysan   

wow, let this poor old thread sleep ^^ also your issue is completely different, as they changed the system in the 2 years that have gone by the last answer to this ;)

 

First, they moved the same items together, so you got less pages, but it is easier to find stuff. This leads to the next change, if you have only one item, you can still just check the box and claim it. If however you have more than one "unit" of this item (which may be one or five or whatever, it stand behind it), you have to do one click more.

So you choose the item on the left side of the window as usual by clicking on it. Then you direct your eyes to the right side of said window, where your selected item is displayed at the bottom with an icon. Now you click on that icon, and it lets you choose the amount of stuff you wanna retrieve (just as written below that icon btw ;) ). And there you go ;)

Edited by Annysan

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!


Register a new account

Sign in

Already have an account? Sign in here.


Sign In Now