Unpack received items

[DarKrlos]

pls fix

edit: solved

Edited June 17, 2016 by DarKrlos
solved

[Grimoir]

i fail to see the sense of this post....

[YennZo]

[3Jeffrey7]

Hello, I got a little problem with this bug, I got it from the Daily Dash and when I try to open it I get this message ty.

 

PS: If your wondering that maybe my inventory is full, than no I got 4 spaces.

 

https://gyazo.com/b28f3d639ec69363b16020dbeb451ce4

[teridax]

On 15/06/2016 at 8:01 PM, DarKrlos said:

pls fix

edit: solved

How did you solve it? I also have this problem on EU.

[3Jeffrey7]

I got the same problem with my Elements I got from the Daily Dash..

 

 

http://imgur.com/HCNQpa1

Edited June 17, 2016 by 3Jeffrey7
Picture didn't work

[Final]

the same thing has happened to me i sent a ticket i hope this gets sorted out ;/ i want my SUMMER BEACH OUTFIT !!!!!!!! QQ

Edited June 17, 2016 by Final

[teridax]

Just NCsoft dailies, sigh..

[Zachariasz]

I've got the same but with the class act.

[X3NomoRpH]

I have a problem to unpack the items i received from the daily dash. It says "Failed to open the package. The item is invalid."

 

How to fix this?

 

Edited June 18, 2016 by X3NomoRpH
img link wasnt working..

[DnknDonutz]

Same problem, but with PAID  Costume.

I sent a ticket, but nothing still..

 

[Class Act]

 

Edited June 18, 2016 by DnknDonutz

[Amraith]

Hello,

 

This issue has been escalated. Thank you.

 

Regards,

 

Team Blade & Soul.

 

 

[DnknDonutz]

Its not escalated.

 

[3Jeffrey7]

28 minutes ago, Amraith said:

Hello,

 

This issue has been escalated. Thank you.

 

Regards,

 

Team Blade & Soul.

 

 

Still got the same problem..

 

https://gyazo.com/93da45f7c77bdd9bd67af181219b7f3f

[DnknDonutz]

9 minutes ago, DnknDonutz said:

 

thank you.

Edited June 18, 2016 by DnknDonutz

[Misa4Misa]

I have this problem too with the spin,i can't open my venture token :( How can i fix it?

[3Jeffrey7]

Found the solution to this problem:

 

Send a support ticket and put in it:

 

The name of the item.
The Desired Character

The Character's Server.

[CrimsonCopper]

i have this issue here is my ticket :- its really bad that this is happening with PAID for items

 

Request #7212574failed to open package

• 
  Tuesday at 03:26

  Bought dragon trade pouch x23 cant open get an error message "failed to open the package. The item is invaid"

  • Screenshot_160621_000.jpg (700 KB)
• 
  GM Eduard Yesterday at 00:26

  Greetings,
  
  Thank you for contacting the Blade & Soul Game Support Team!
  
  I just want to inform you that this is a known issue and that we are currently looking into a resolution to this issue.
  
  Unfortunately, I do not have a firm date as to when this will be addressed. Please keep an eye on our Website, Official Forums, and Social Media pages for updates.
  
  Thank you for your patience and understanding in this matter.
  
  https://www.bladeandsoul.com
  https://forums.bladeandsoul.com

Edited June 23, 2016 by CrimsonCopper

[Yego]

I'm still not able to unwrap my Welcome-back-gift.. same Errors as above.. Failed to open, invalid Item..

[ryuuta]

i have the same problem. all 3 pages items all not claimable old items and recent event item (oil) from market.. the unpack button missing. retrieved button greyed out.

 

further more. what happened to my other missing 7 pages items in retrieved box? 

[Annysan]

wow, let this poor old thread sleep ^^ also your issue is completely different, as they changed the system in the 2 years that have gone by the last answer to this ;)

 

First, they moved the same items together, so you got less pages, but it is easier to find stuff. This leads to the next change, if you have only one item, you can still just check the box and claim it. If however you have more than one "unit" of this item (which may be one or five or whatever, it stand behind it), you have to do one click more.

So you choose the item on the left side of the window as usual by clicking on it. Then you direct your eyes to the right side of said window, where your selected item is displayed at the bottom with an icon. Now you click on that icon, and it lets you choose the amount of stuff you wanna retrieve (just as written below that icon btw ;) ). And there you go ;)

Edited June 28, 2018 by Annysan