Character gone after re-install.

[FearMyBalz]

So i quit the game for like 2 months. Then re-installed it back and my character was gone. Yes i checked the region im 100% sure i was on EU.  Help me plz

[LunaticAzure]

Are you sure it was 2 months ago? Was the last time you played during closed beta? If it was, then it makes sense your character would be gone, since there was a character wipe at the end of beta. Otherwise, I don't know any other reasons besides someone deleting it.

[FearMyBalz]

6 minutes ago, LunaticAzure said:

Are you sure it was 2 months ago? Was the last time you played during closed beta? If it was, then it makes sense your character would be gone, since there was a character wipe at the end of beta. Otherwise, I don't know any other reasons besides someone deleting it.

Yes im sure i can even see my character in this webpage http://eu-bns.ncsoft.com/ingame/bs/character/profile?c=FearMyBalz&s=202

[Dlacik]

Check the email you are using to log in. Are you sure you use same one as before? If the e-mail is same try contacting support. There won`t be probably much more players can tell you except checking region/login.

[illuminatiBoss]

I have the same problem too , I just reinstalled the game because of fps lag issues , and when i logged in my characters are simply gone :(