I want recover my account

[Kuro69]

Hello.

pls if there any moderator or suport team, GM something pls, help to recover my account: andrs_6969@hotmail.com I get bann i dont know if it was a wrong or something. pls tell me if this is temporal or what, i dont want just to lose my account, help pls.

[Infamous]

https://support.bladeandsoul.com/hc/en-us  

 

write there

[Kuro69]

i wrote there and dont get any help